Administrative Assistant

Aston Carter•Hartford, CT

55d•$20 - $20•Onsite

About The Position

Provides general administrative support and customer service to applicable organization programs. Understands and ensures confidentiality and timeliness is provided for requests. Supports managers and employees in a variety of tasks. Communicates efficiently and effectively to ensure the proper delivery and transfer of information.

Requirements

Minimum of two to three years of customer service experience.
Excellent telephone and verbal communication skills.
Sound knowledge of office/telephone etiquette and customer service principles and practices.
Proficient in the Microsoft suite (Outlook, Word, Excel).
Detail oriented with the ability to multi-task and complete a large volume of work.
Accurate typing skills and ability to create grammatically correct written correspondence.
Ability to work in a team environment and culturally competent to work with diverse populations.
General office skills including filing, organizing, and scheduling.
Maintain confidentiality of information with knowledge of federal HIPPA laws.
Must be punctual and flexible.

Nice To Haves

Bilingual (English/Spanish) preferred.
Familiarity with an EHR (Electronic Health Record) and experience with other client-based applications is a plus.
Must be able to travel between Village and other sites.
Physically able to perform the essential functions of the position, with or without reasonable accommodations.

Responsibilities

Greet all clients and visitors in a professional and courteous manner. Notify appropriate staff of visitor arrival and provide assistance and directions as needed.
Answer calls for assigned programs and provide reminder calls before appointments.
Receive and process referrals, facilitate scheduling, and set up translation services if needed.
Complete Intake and Admissions process, coordinate all new admission paperwork for clients, and verify and record necessary personal information.
Manage check-in/check-out process for clients and schedule client assessments and appointments.
Professionally interact with clients to provide and process information in response to inquiries and concerns, including requests for additional information related to agency programs and services.
Disseminate and distribute all agency faxes and other forms of communication.
Monitor reception/waiting area to ensure cleanliness and client safety.
Provide information to service providers.
Maintain communication with the Records department regarding medical records.
Perform monthly data entry for program evaluation and quality assurance.
Create assessment packets and other materials.
Complete ordering of program supplies.
Provide administrative support and back-up for other agency departments and sites.
Perform any other tasks or special projects as assigned.