Administrative Assistant- Columbia Landing Apartments

Benton Communities • Columbia, MD

4d

About The Position

Benton Communities is a Columbia, Maryland based residential property management firm dedicated to creating thriving communities throughout the Mid-Atlantic region. With a portfolio of over 5,000 multi-family, and senior apartment homes, our Benton Communities team is adept at managing both conventional and affordable communities. At Benton Communities, we continually strive to create a vibrant environment for our residents, our team members, and our communities at-large. The essential functions of the Administrative Assistant are as follows: Projects a professional image in all aspects of work performance, which includes, but is not limited to personal habits, demeanor, and attire. Meets company standards on conduct, attendance, etc. Models Mission and Foundations and Service Commitments and Fair Housing laws. Demonstrates good communication skills with residents, community, agencies, visitors, and staff. Provides excellent customer service. Effectively answers incoming calls via telephone and email. Follows and explains community policies and procedures to customers. Conducts follow-up resident calls to assure customer satisfaction. Follows up on outstanding resident issues and concerns. Maintains accurate record in Property Manager of requests and responses. Orders routine supplies and special orders in consultation with the Community Manager.

Requirements

• High school diploma required. Business courses or associates degree preferred.
• Knowledge of general maintenance duties and skills required.
• Prior related administrative experience required.
• Attention to detail and the ability to prioritize multiple demands necessary.
• Willingness to be an active team player, respond to multiple interruptions and meeting critical deadlines required.
• Proficiency with Microsoft Office Suite preferred.
• Excellent sales, verbal, and written communications skills.

Nice To Haves

• Sales and marketing experience highly preferred.
• Prior related experience preferred.

Responsibilities

• Projects a professional image in all aspects of work performance, which includes, but is not limited to personal habits, demeanor, and attire.
• Meets company standards on conduct, attendance, etc.
• Models Mission and Foundations and Service Commitments and Fair Housing laws.
• Demonstrates good communication skills with residents, community, agencies, visitors, and staff.
• Provides excellent customer service.
• Effectively answers incoming calls via telephone and email.
• Follows and explains community policies and procedures to customers.
• Conducts follow-up resident calls to assure customer satisfaction.
• Follows up on outstanding resident issues and concerns.
• Maintains accurate record in Property Manager of requests and responses.
• Orders routine supplies and special orders in consultation with the Community Manager.

Benefits

• Excellent benefits package, including PTO accrual for full-time employment up to 120 hours during the first year of employment which increases by one day with each additional year of employment up to 200 hours.
• We also offer health, dental, vision, life, LTD, AFLAC, and matched 401(k) programs with eligibility on the first of the month after 60 days of employment.
• We offer a $1500 annualized waiver, if health insurance coverage is not needed.
• In addition, 10 paid Holidays and Veteran's Day for our employees that are Veterans (thank you for your service!); Birthday PTO after one year of employment; Personal Day after 6 months of employment; and 4 Wellness Days each year.
• Position is eligible for a bonus potential.
• Community Manager will receive a $25 monthly cell phone reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED