Administrative Assistant - Paragon Infusion Centers

Elevance Health • Cape Coral, FL

10d • Onsite

About The Position

Administrative Assistant – Paragon Infusion Centers Location: Cape Coral, FL – 1523 NE Pine Island Road Clinic Hours: Monday – Friday; 8am – 4pm Schedule: Full-Time This role requires associates to work from the posted location, enabling consistent face-to-face collaboration, teamwork, and direct engagement. This policy promotes an environment built on in-person interaction, communication, and immediate support. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. A proud member of the Elevance Health family of companies, Paragon Healthcare brings over 20 years in providing life-saving and life-giving infusible and injectable drug therapies through our specialty pharmacies, our infusion centers, and the home setting. The Administrative Assistant is responsible for overseeing patient check-in, registration, and checkout. How you will make an impact: Oversees staff and processes for check-in, verifying charts are pulled for scheduled appointments, demographics/eligibility is updated, and current forms are being utilized. Listens and responds to patient and/or family members concerns. Responds to patient questions and complaints; routes issues to appropriate personnel. Assists in NextGen user issues. Analyzes daily administrative operations and utilization of resources. Ensures proper cash controls are in place and policy and procedures are followed.

Requirements

• Requires a HS diploma or equivalent and a minimum of 1 year of lead/supervisory experience in a health care environment; or any combination of education and experience which would provide an equivalent background.
• For Carelon Health business units, satisfactory completion of a Tuberculosis test is a requirement for this position.

Nice To Haves

• Bi-lingual (English/Spanish) preferred.
• Medical office experience preferred.
• Medical insurance knowledge preferred.

Responsibilities

• Oversees staff and processes for check-in, verifying charts are pulled for scheduled appointments, demographics/eligibility is updated, and current forms are being utilized.
• Listens and responds to patient and/or family members concerns.
• Responds to patient questions and complaints; routes issues to appropriate personnel.
• Assists in NextGen user issues.
• Analyzes daily administrative operations and utilization of resources.
• Ensures proper cash controls are in place and policy and procedures are followed.

Benefits

• We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees