RRC- Administrative Assistant (65760)

Volunteers of America Chesapeake and Carolinas•Baltimore, MD

1d•Onsite

About The Position

Volunteers of America Chesapeake & Carolinas empowers self-reliance and inspires hope through personalized housing, ministry, health, and human services that benefit vulnerable individuals, their families, and the community. Founded in 1896, it is one of the nation's largest and most comprehensive human services organizations, serving thousands of people each year throughout Virginia, Maryland, the District of Columbia, and the Carolinas with a dedicated team of more than 850 employees and thousands of volunteers. The Administrative Assistant (AA) is responsible for assisting with and implementing all assigned office, clerical, and administrative functions of the program. This position directly supports the Operations Specialist and Senior Program Director, and also assists and supports other program management and staff with administrative duties and functions as assigned.

Requirements

A high school diploma or equivalent.
The ability to type at least 65 words per minute accurately.
Proficient in punctuation, spelling, and arithmetic.
Working knowledge of or ability to learn and operate computer/software systems.
Intermediate proficiency in use of Adobe Reader, Microsoft Office Suite (with the emphasis on Excel, Word and Outlook).
At least 2 years of experience directly supporting a manager level position (or above).
Ability to interact positively and effectively with others in an office environment.
Ability to multi-task and work in a high paced environment.
Ability to write and communicate well and be highly organized.
Ability to perform appropriate office tasks such as maintaining the inventory of supplies, keeping and preparing records and reports, answering telephones and greeting visitors, monitoring maintenance of office machinery, etc.
Ability to complete billing records IAW requirements.
Ability to navigate through electronic case management and billing systems.

Responsibilities

Answer and direct telephone calls and visitors to the appropriate departments.
Coordinate all incoming and outgoing correspondences; dating and stamping all documents as appropriate.
Assist in maintaining daily contact with funding agencies, providing required documents, reports, and information as required by the contract.
Assist in maintaining documentation/records of all movement of residents and a monthly records and reports of all residents in the program for billing purposes.
Assist in completing billing reports as assigned.
Send referral agencies current program information (facility rules, handbooks, etc.).
Complete data entry (referral/resident info) and otherwise learn and operate the electronic CM/operations systems, including the RRC systems and funding source systems.
Complete case manager rosters.
Assist in updating the program bed space.
Assist in compiling new resident referrals and intake packets including furlough documentation, transfer orders and print cards.
Complete and submit records, reports, transfer orders and print cards to referring agency.
Log, assign and track all resident disciplinary incident reports, investigation and hearing packets.
Assist in processing and coding program expenses, and consultant invoices as approved by the Program Director, submit credit card reports and receipts to Finance.
Compile and complete the monthly program reports accurately and disburse them in a timely manner as directed.
Monitor all office equipment, reporting malfunctions and coordinating the repairs as directed.
Maintain, order and disburse office supplies as approved by supervisor.
Assist in updating and maintaining an adequate supply of forms, office and program supplies to ensure in compliance with program, contract and ACA standards.
Assist Program Management & Support staff with completing and maintaining all ACA, PREA and other accreditation files and support documentation for accreditation/monitoring audits.
Assist in coordinating meetings, tours and catered events.
Attend and participate in and support staff meetings and staff training as directed.
Complete minutes for monthly staff meetings and distribute the minutes of meetings as directed.
Assist in tracking all employee training hours, including CPR/First Aid certifications and expiration dates.
Participate and complete in 40 hours of annual training as mandated by the ACA, VOAC, and funding source, and maintain certification in CPR/First Aid.
Perform duties as outlined in Program's Operations Manual.
Maintain all P&P and Operations Manuals and annual operating documents as required.
Represent the Program to the public, community agencies, and funding sources professionally and appropriately.
Drive on company business and/or transport residents as required.
Perform other duties as assigned.