Administrative Assistant - Therapy Clinic

Ozark Health•Fairfield Bay, AR

2d•Onsite

About The Position

The Administrative Assistant supports the daily operations of the Rehabilitation Department by providing clerical, organizational, and clinical assistance under the direct supervision of licensed therapy staff. This position plays a key role in ensuring smooth patient flow, accurate documentation, timely authorizations, and exceptional customer service for all patients and providers. Part Time Hourly PTO Accrual Hours/Days: Flexible 10-20hr/week

Requirements

High school diploma or equivalent required.
Strong interpersonal and communication skills.
Demonstrates professionalism, confidentiality, and a commitment to patient-centered care.
Ability to multitask and manage time effectively in a fast-paced environment.
Detail-oriented with strong organizational skills.
Proficient in Microsoft Office Suite and hospital/clinic EMR software.

Nice To Haves

Additional coursework or certification in medical office administration or healthcare preferred.
Prior experience in a healthcare or rehabilitation setting preferred.
Knowledge of insurance authorization processes and EMR systems strongly preferred.

Responsibilities

Provide excellent customer service through patient interaction, registration, check-in, and general inquiries.
Perform outpatient scheduling for physical, occupational, and speech therapy services.
Complete patient registrations and obtain necessary consents or forms.
Coordinate insurance authorizations and verify coverage as required for therapy services.
Maintain effective communication with referring providers, clinical staff, and patients to support continuity of care.
Assist with department organization including filing, record management, and maintaining accurate documentation.
Perform supply ordering and inventory management for the department.
Conduct audits of patient charges and ensure accuracy in billing entries.
Efficiently navigate computer systems and multiple electronic medical records (EMRs) to input, retrieve, and manage patient data.
Assist with patient preparation and set-up for treatment.
Perform cleaning and infection control duties according to department policy.
Conduct basic equipment checks and maintenance logs.
Support other operational aspects of the department as directed.
Participate in departmental performance improvement activities and quality initiatives.
Attend and maintain compliance with infection control, safety, and fire safety programs .
Follow the departmental attendance and conduct policies .