Northside Gwinnett Outpatient Center Administrative Assistant

Innovative Therapy Concepts, LLC • Lawrenceville, GA

37d • Onsite

About The Position

Innovative Therapy Concepts is a Physical Therapist owned and operated Therapy management organization that was founded by Joe Sapp, PT in 2006. We began our partnership with Northside Gwinnett in 2013 to provide therapy services throughout the Northside Gwinnett system. ITC is searching for an administrative assistant that is passionate about patient recovery in a teamwork environment. Northside Gwinnett Outpatient Center is a new facility that opened in January of 2022. Northside Gwinnett Outpatient Center serves patients with the following needs: cardiac, pulmonary, physical therapy, occupational therapy, speech therapy, wound care, lymphedema, and lab work needs. Our administrative assistant team works together to ensure all patients are scheduled in a timely and accurate manner and receive the best customer service possible at our facility.

Requirements

• High school diploma or equivalent.
• Excellent communication and strong customer service skills
• Working knowledge and ability to perform accurately and efficiently on computer
• Typing skills of 40 wpm

Nice To Haves

• Customer Service and Administrative Assistant experience is preferred
• Eighteen (18) months clerical, customer service, insurance, registration, or call center experience in a healthcare setting

Responsibilities

• Treats patient with kindness and professionalism
• Answer phones and returns messages in a timely manner
• Check in patients verifying their information to ensure therapist is notified quickly to maintain therapist’s schedule as well as patient’s schedule
• Appropriately schedules patients with varying diagnoses according to patient’s orders.
• Displays team mindset and works with team to ensure all tasks are completed by the end of the day
• Interviews patients, or other legally appropriate parties, in a customer-focused manner to obtain patient information necessary for registration, billing, and collection including patient, guarantor, and emergency contact demographics, insurance coverage to include subscriber demographics, and medical reason for visit (Diagnosis Codes) and procedure (Procedure Codes), if applicable. Enters all information into registration system.
• Answers patient questions regarding routine pre-registration procedures and pertinent hospital policies.
• Identifies patients with inadequate or non-existent insurance coverage by appropriately conducting insurance eligibility search, reducing the incidence of claim denial. Makes appropriate referrals to insurance verification personnel or financial counseling personnel by placing appropriate standard note codes into each pre-registration.
• Performs surgical case linking, if necessary, by reviewing surgery schedule and converting temporary account into a permanent account number.
• If required, contacts referring physician office to confirm patient’s order information and obtaining physician’s office notes for the patient if necessary for treatment.
• Determines applicable insurance co-pays and deductibles by appropriately conducting insurance eligibility search. Offers financial options, including financial assistance, and attempts to collect patient responsibility during pre-registration. Instructs patient to be prepared to make any necessary financial arrangements for any outstanding deductibles or co-pays at the time of service to reduce accounts receivable days and potential for bad debt.
• Must adhere to departmental Uniform / Dress Code policy.
• Is willing and able to orient/train new hires to the department if need be.
• Complies with all established hospital and departmental policies and procedures.
• All other duties as assigned.

Benefits

• Excellent benefits package, including 401k with company match - Vested from day one
• Wellness Program where we reimburse up to $30 a month towards gym membership as well as participation in active community events (5 K’s/Fun Runs/Mud Runs/Triathlons/etc.)
• Team-focused approach among the administrative assistant team along with therapists, nurses, and referring physicians to ensure all of our patients get the proper care they need.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 51-100 employees