Administrative Assistant- Cambridge, MA

Philips • Cambridge, MA

3d • $27 - $42 • Onsite

About The Position

Administrative Assistant (Cambridge, MA)
Keep the engine of service operations running seamlessly by driving accurate processing, billing, and reporting while partnering cross-functionally to resolve issues, improve systems, and ensure a high-quality customer experience.
Your role:
Leads the coordination and execution of complex service administration tasks, supporting high-value service contracts, ensuring all terms are meticulously documented, and that service delivery aligns with customer expectations.

Acts as the central liaison between service teams and customers, handling escalated issues with a focus on delivering swift, accurate resolutions and maintaining high levels of customer satisfaction.

Understands implications of work, makes recommendations for solutions, and utilizes experience and in-depth knowledge to complete a wide range of tasks in resourceful and effective ways.

Requirements

• High School Diploma, Vocational Education.
• Minimum 2 years of experience in Administrative Support, Service Operations or equivalent.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
• US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
• For this position, you must reside in or within commuting distance to Cambridge, MA

Nice To Haves

• Salesforce Experience – nice to have

Responsibilities

• Leads the coordination and execution of complex service administration tasks, supporting high-value service contracts, ensuring all terms are meticulously documented, and that service delivery aligns with customer expectations.
• Acts as the central liaison between service teams and customers, handling escalated issues with a focus on delivering swift, accurate resolutions and maintaining high levels of customer satisfaction.
• Understands implications of work, makes recommendations for solutions, and utilizes experience and in-depth knowledge to complete a wide range of tasks in resourceful and effective ways.

Benefits

• Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees