Administrative Assistant - Counseling Center

Epworth Children's Home•Columbia, SC

23d

About The Position

Under the direction of the Director the incumbent will perform a variety of general office clerical and clinical records related duties in support of the Center for Counseling. Primary Performance Objectives Understands and follows personnel policies and practices as outlined in the "Staff Manual" Assists the Director with any needed administrative duties Answers phone calls, schedules patient's appointments and coordinates with counselors for availability. Corresponds with clients and referral partners to receive appropriate intake paperwork Job Task Summary Handles collaboration of referrals and intakes of counseling center Collaborates with Clinical Counselors to schedule appointments and manages initial intake paperwork Provides support to Director and Clinical Counselors Assist in client survey collection to support evaluation efforts Maintains and develops a clinical filing system Facilitates the coordination of data and produces reports Verifies patient demographics and assist in the updating of patient information Generates memos, emails and reports when appropriate Assumes receptionist duties such as answering calls, receiving and distributing mail, taking meeting minutes as requested timely Manages all requisitions for work orders and supplies Completes administrative duties such as filing, typing, copying, binding, scanning etc. Handles sensitive information in a confidential manner and follow HIPPA policies Assists with private pay, insurance and Medicaid billing for Center for Counseling clients Assist in the opening and closing of the center Other duties as assigned

Requirements

Two years administrative experience and a minimum of a high school education required
Computer experience and proficient in Microsoft and Excel
Exhibits strong customer service and communication skills (verbal and written)
Has a belief system and engages in faith practices that are compatible with those of the United Methodist Church
Must be able to pass standard background checking, including: drug screen, employment physical, SLED, DSS Central Registry and Sex Offenders Registry
Excellent organization skills with an ability to prioritize and manage multiple tasks and a variety of demands of a fast-paced environment.
Detail-oriented, with strong organizational, analytical, and planning skills
Demonstrates the ability to learn; patient and compassionate
Understands and respects the necessity for confidentiality
Positive and calm presence in all situations
Strong self-motivation and the ability to work as a team member
A proven ability to work positively and professionally with diverse groups of individuals
Must be able to work in an environment of constant demands and frequent interruptions
Commitment to maintain confidentiality of Protected Health Information and sensitive information

Responsibilities

Assists the Director with any needed administrative duties
Answers phone calls, schedules patient's appointments and coordinates with counselors for availability.
Corresponds with clients and referral partners to receive appropriate intake paperwork
Handles collaboration of referrals and intakes of counseling center
Collaborates with Clinical Counselors to schedule appointments and manages initial intake paperwork
Provides support to Director and Clinical Counselors
Assist in client survey collection to support evaluation efforts
Maintains and develops a clinical filing system
Facilitates the coordination of data and produces reports
Verifies patient demographics and assist in the updating of patient information
Generates memos, emails and reports when appropriate
Assumes receptionist duties such as answering calls, receiving and distributing mail, taking meeting minutes as requested timely
Manages all requisitions for work orders and supplies
Completes administrative duties such as filing, typing, copying, binding, scanning etc.
Handles sensitive information in a confidential manner and follow HIPPA policies
Assists with private pay, insurance and Medicaid billing for Center for Counseling clients
Assist in the opening and closing of the center
Other duties as assigned