Administrative Assistant

National Capital Treatment and Recovery•Arlington, VA

11h•Onsite

About The Position

SUMMARY: National Capital Treatment and Recovery, formerly Phoenix House, a non-profit substance use treatment facility in Arlington, VA is hiring a full-time Administrative Assistant to assist with patient management, reception management, insurance and correspondence. This position will be located in our Outpatient Counseling Center program. Schedule (approximate – will need flexibility): Monday, Wednesday, Thursday 12:30-9:30 PM and Tuesday, Friday 11:00 AM – 5:00 PM.

Requirements

Customer Service experience required.
Experience in scheduling patients and excellent customer service skills
Demonstrated commitment to exceptional professionalism, confidentiality and service to customers
Effective communication skills for accurate, concise, and organized verbal and written communication
Good interpersonal skills and ability to build professional relationships with physicians, therapists and patients
Ability to work effectively as a team member
Effective organizational, time management and planning skills
Excellent career development opportunities
Clear, articulate speaking voice with good grammar skills
Basic multi-line telephone system operation skills
Intermediate to advanced typing/computer skills required with excellent, established skills in Microsoft Office products required (Outlook, Word, Excel, PowerPoint)
Good organizational skills with attention to detail. Demonstrated ability to greet all visitors in a positive, welcoming and courteous manner; present a professional personal appearance
Ability to multi-task when needed; basic working knowledge of general office equipment and administrative practices
Ability to read and compile reports from medical records and referral management systems.

Nice To Haves

Prior healthcare related experience preferred

Responsibilities

Support the business by providing exceptional customer service and cultivating relationships with referral providers
Obtain and enter accurate patient data, billing and insurance information in order to maintain current and accurate information in patient files and billing system
Answer and direct inquiries from patients, referral sources, payors and co-workers in order to provide timely and accurate responses
Verify insurance eligibility and patient benefits to optimize reimbursement and customer satisfaction
Drive your own vehicle to run errands (pick up medication or supplies) and to other facilities to obtain mail
Verifying insurance eligibility
Updating insurance eligibility, information and demographics
Obtaining prior authorizations
Filing, charting, faxing and all other administrative functions as required.