Administrative Assistant CSC

GREATER LAWRENCE COMMUNITY ACTION COUNCIL INC•Lawrence, MA

1d•$22 - $24•Onsite

About The Position

The Administrative Assistant serves as the first point of contact for clients and ensures they are directed to the appropriate programs, including Community Support Services (CSC), Health Navigator, Immigration, Workforce Development, HEAP, WIC, and the Community Family Support Center (CFSC). This role provides support with the preparation of required documentation, including notarization services when needed. This is a high‑visibility position located in a high‑traffic area with consistent client interaction. The ideal candidate will demonstrate professionalism, strong communication skills, and the ability to manage multiple tasks in a fast‑paced environment. Because this position is in a consistently high‑traffic area with an ongoing flow of clients, exceptional organizational skills are essential to success. The Administrative Assistant must be able to manage multiple tasks simultaneously, such as greeting clients, directing them to the correct programs, managing documentation, and handling time‑sensitive requests, while maintaining accuracy and professionalism.

Requirements

A minimum of 3-5 years of office experience is needed.
Associate degree required; however, equivalent experience may be considered in place of a degree.
Must possess excellent verbal and written communication skills.
Bilingual proficiency required (English/Spanish.)
Computer proficiency is required, including email, scheduling tools, databases, online forms, and Microsoft Office applications.
Must strictly adhere to all confidentiality guidelines and maintain the privacy of client information at all times.
This position has constant foot traffic and frequent interruptions, hence the ability to prioritize, maintain orderly work systems, and stay focused under pressure is crucial.
Must be able to manage multiple responsibilities simultaneously while maintaining accuracy, professionalism, and a positive demeanor in a fast‑paced, team‑oriented environment.
Must exhibit patience, empathy, and strong interpersonal skills.
The ability to de‑escalate conflict, navigate sensitive situations, and interact respectfully with individuals facing stress or hardship is essential.
Must be a Notary Public or be able to obtain this certification through the Agency.
Must represent the organization in a courteous, welcoming, and professional manner always, serving as the first point of contact for clients, visitors, and community partners.
Must serve as a reliable bridge between clients and staff, ensuring information is relayed accurately, and needs are addressed promptly.
May be asked to perform a broad range of administrative tasks to help maintain smooth operations within the department and the wider organization.
Must have a suitable CORI & SORI completed within the first thirty (30) days of employment.

Responsibilities

Maintain a clear and comprehensive understanding of all GLCAC, Inc. programs and services.
Professionally represent the agency by welcoming and assisting all visitors from 8:30 a.m. to 4:30 p.m., using positive and effective communication at all times.
Provide administrative support, including developing signage, filing, copying, assisting clients, notarizing documents, and supporting processes such as acquiring birth certificates.
Provide orientation on the Rental Assistance (RAFT) program and make appropriate referrals to services such as Health Navigator, Food Security, VITA, Workforce Development, and Immigration services.
Meet clients to assess their needs and guide them to the appropriate program(s) or services.
Maintain and update appointment calendars for the CSC and Housing teams.
Complete monthly reports on referrals and number of phone calls received.
Update agency signs and notifications related to office closings, protocol changes, and other important information.
Maintain the reception area in a neat, organized, and welcoming condition.
Ensure all phone calls are answered promptly, courteously, and professionally, and that all visitors receive appropriate assistance.
Ensure the safekeeping, accuracy, and regular updating of all information and materials displayed for client use.
Monitor and maintain the cleanliness and organization of the front office, entrance, and staff areas.
Check and replenish office supplies, stationery, and reception equipment as needed.
Ensure compliance with all agency policies, procedures, and guidelines.
Maintain updated, accurate forms and ensure that clients receive the correct and current versions.
Foster cooperative and positive working relationships with clients, colleagues, and partner programs.
Perform effectively in a high‑traffic environment with ongoing interruptions, maintaining professionalism, accuracy, and composure.
Perform other duties as assigned to support the needs of the organization.