Administrative Assistant - Duke Eye Center

Duke Careers•Durham, NC

2d•Onsite

About The Position

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. Duke Health Integrated Practice Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of Duke Health's mission across the state of North Carolina.JOB LOCATION Duke Eye Center at Erwin Rd - 2351 Erwin Rd JOB SUMMARY We are seeking an Administrative Assistant to be the lead staff support for the Ocular Immunology Division at the Duke Eye Center. This position is responsible for managing staff, oversight of the division and day to day operations of the division. Experience managing employees is strongly preferred and experience in a clinical/medical office setting is required.

Requirements

High school education or equivalent.
Two years of administrative support experience of increasing variety and/or complexity.

Responsibilities

Supervise staff assistants/provider support assistants – manage workflow, approve timecards, manage vacation requests, and oversee staffing needs of the division.
Manage triage schedules, division call schedules and manage coordination of fellowship programs.
Answer telephone, take and deliver messages to physicians and staff. Report obtained medical information from patients and referring physicians accurately, completely and timely. Disseminate messages according to practice communication standards.
Perform clerical and typing tasks involved in processing varied office materials such as form letters, requisitions, memoranda, and reports or summaries.
Schedule or arrange activities effectively; make and confirm travel arrangements as necessary; make appointments.
Perform clerical and typing tasks involved in processing varied office materials such as form letters, requisitions, memoranda and reports or summaries.
Performs various appointment and access-related duties to include, but not limited to, scheduling, canceling, rescheduling, general appointment information, and directions.
Coordinate services across multiple Duke Health locations, departments and providers.
Send and collect referrals, patient records, and other documentation as requested by provider(s).
Professionally and effectively, communicate verbally and in writing with patients, referring providers, colleagues, and Duke providers.
Utilize multiple technology applications and systems to perform scheduling tasks such as Maestro Care (Epic).
Oversight of credentialing within the department, along with assisting of coordination of lectures within the division.