Front Office - Customer Service

Closets By Design Connecticut West•Bethel, CT

2d•$20 - $25

About The Position

Closets by Design is a nationally recognized leader in home organizing systems. We design, manufacture, and install a complete line of custom closets, home office furniture, media systems, wall-beds, garage cabinetry, and more. We desire motivated, organized, caring individuals who have a passion to provide superior customer service. We are currently seeking an enthusiastic and motivated individual to immediately fill the position of Administrative Assistant . The Administrative Assistant plays a crucial role in the smooth functioning of our daily operations. Applicants must demonstrate a commitment to client satisfaction by communicating what is necessary in a genuinely friendly and professional fashion.

Requirements

A proactive individual who thrives on taking ownership of tasks and driving them to completion.
Ability to master processes
Proven customer support experience or experience as a client service representative.
Strong phone contact handling skills and active listening.
Excellent communication and presentation skills.
Ability to multi-task, prioritize, and manage time effectively.
High school diploma or equivalent is required
Proficiency in Microsoft Office and CRM systems.

Nice To Haves

college degree preferred

Responsibilities

Data Entry: Inputting Data : accurately entering information into databases, spreadsheets, or other systems from various sources.
Data Quality Assurance : running reports to check for accuracy and completeness in data system.
Maintaining Records : organizing and managing both physical and digital files, documents, and other records to ensure easy accessibility.
Communicating: collaborating with team members or departments to clarify data requirements or resolve discrepancies.
Following Protocols: adhering to company procedures and data management best practices.
Administrative Support : Ordering and maintaining office supplies and equipment if needed Handling incoming and outgoing mail and packages.
Customer Interaction: Handle incoming customer inquiries via phone and email in a courteous and professional manner.
Provide accurate information regarding products, services, policies, and procedures.
Greet visitors and provide assistance
Problem Resolution: Escalate complex issues to the appropriate departments for resolution.
Follow up with customers to ensure their concerns are resolved satisfactorily.
Team Collaboration: Work closely with other departments to ensure seamless customer experiences.
Deliver administrative support for office staff, sales team and production/installation departments
Manage designers' appointment calendars
Quality Assurance: Adhere to customer service policies and procedures.
Meet or exceed performance goals related to customer satisfaction, quality, and productivity.