Administrative Assistant

Pierce Plumbing and HVAC, LLC • Leominster, MA

422d • $37,440 - $54,080

About The Position

This position is focused on enhancing customer care within a growing company, providing an opportunity for individuals to apply their administrative skills and customer service experience. The role involves initial customer contact, assisting with plumbing, HVAC, and electrical issues, and offers training in lead generation, sales, and marketing. The company values collaboration, community involvement, and personal growth, making it an ideal environment for motivated individuals seeking advancement.

Requirements

• Strong communication skills
• Strong organizational skills
• Self-starter with an eagerness to learn and grow
• Honest, trustworthy, enthusiastic, and a great team player
• Positive attitude and a desire to work hard and exceed expectations
• Must successfully complete a background check

Nice To Haves

• Prior knowledge of plumbing, HVAC, electrical or another trade
• Scheduling and appointment setting experience
• CRM software or other database software experience

Responsibilities

• Answering phone calls
• Completing outbound phone calls - lead follow up
• Scheduling appointments
• Entering data in our CRM software
• Assisting customers with questions and concerns
• Completing customer surveys
• Administrative tasks such as filing, ordering office supplies, keeping track of outstanding items, and other duties as assigned that assist the general office needs.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed