Admin Assist, Volunteer Dept. Full Time, Daytime Hours

VISITING NURSE dba Stillwater Hospice•Fort Wayne, IN

21d

About The Position

The Volunteer Department Administrative Assistant will coordinate and direct all agency volunteers to ensure the delivery of quality services to all patients and families. The Volunteer Department Administrative Assistant is an integral part of the hospice team, helping to make a positive impact on the end-of-life experience for our patients and families.

Requirements

High School Education Required.
Minimum of two (2) years of experience in Customer Service or administrative duties. Healthcare or hospice experience is a plus.
Must feel a connection to Stillwater Hospice’s mission and services.
Must be comfortable with direct patient and family interactions.
Must have strong interpersonal qualities and the ability to establish rapport with a wide variety of individuals.
Excellent written and oral communication skills; ability to influence and engage a wide range of people and build long-term relationships.
Must have strong computer skills with Microsoft Office, Adobe, and patient EMR systems, along with excellent phone and email etiquette.
Must have a flexible, adaptable style and be able to multitask, schedule, and train.
Must be at ease meeting people and comfortable with public speaking.
Must maintain a high level of confidentiality.
Must handle volunteer situations in a diplomatic and tactful manner.
Must be able to safely perform the essential functions of the job without posing a direct threat to the health and/or safety of self or others in the workplace.
Must have an Indiana motor vehicle operator’s license and access to an automobile with current automobile insurance coverage.
Must be able to drive independently to all volunteers’ and/or patient/family clients’ homes and work off-site at other Stillwater Hospice locations.

Responsibilities

Supports and collaborates with the Volunteer Coordinator to meet agency needs and implement Stillwater Hospice’s core values.
Coordinates the Stillwater Hospice volunteer program, including one-on-one volunteers, hospice home volunteers, special project volunteers, bereavement volunteers, and administrative volunteers.
Manages volunteer services with accountable oversight of volunteer utilization, documentation, and plan of care involvement.
Serves as the main point of contact and communication with all volunteers, keeping them informed and engaged in volunteer opportunities.
Serves as a liaison between volunteers and the IDG to ensure volunteers are informed of the plan of care and other information, and to relay volunteer observations and concerns to the IDG.
Assigns and schedules volunteers in collaboration with the interdisciplinary group to fulfill patient and staff needs.
Visits patients and families, as appropriate, to explain the volunteer role, assess needs, and offer support to volunteers.
Initiates and maintains ongoing recruitment, recognition, and retention of volunteers.
Backfills any volunteer or agency position when needed.
Identifies new opportunities for volunteers and partners with the Volunteer Coordinator to expand volunteer opportunities.
Assists the Volunteer Coordinator in maintaining the volunteer information database, updating information as needed, and collecting data for performance improvement.
Assists in facilitating volunteer events, training, and meetings, including volunteer recognition awards.
Monitors volunteer reports and brings urgent items to the attention of the appropriate supervisor.
Creates and maintains human resource and medical files for all volunteers. Assists in maintaining all levels of ongoing compliance for active volunteers.
Displays compassion, works as a team player, has an optimistic outlook, is adaptable, accountable, and customer-driven.
Manages the annual volunteer budget and cost savings.
Performs appropriate public speaking within the community for purposes of hospice education and volunteer recruitment.
Assumes responsibility for continued personal and professional growth and development.
Ensures the company meets Medicare’s minimum of 5% volunteer hours.
Administers annual evaluations to Hospice Volunteers.
Supports as backup to the receptionist and assists with answering the main phone system as needed.
Performs any other duties assigned by the supervisor, within the level of expertise.
Adheres to all Agency policies.
Adheres to Stillwater Hospice privacy practices as described in the Notice of Privacy Practices.
When requested, participates in quality improvement activities and/or other agency committees or task forces.

Benefits

Health Insurance with PPO (preferred provider organization).
Dental and Vision Insurance.
Flexible Savings Account (FSA).
Virtual Medical Care Access program.
Catastrophic Medical Care Plan (qualifications apply)
Concierge Surgery Center partners with Wellbridge Surgical, which includes medical plan deductible reimbursement (for plan participants).
Dependent Care Savings Account (DCFSA).
TriShare Plus Child Care Cost Sharing plan (for qualifying employees).
CoShare Child Care Cost Sharing plan (for qualifying employees).
Generous Paid Time Off.
Paid Wellness days.
Paid Parental Leave for Births and Adoptions.
403b Retirement Plan for all employees with free access to a Financial Advisor and a strong Company Match for full-time employees.
Shift Incentive Pay & Mileage Pay
The company provided a Uniform allowance.
The company provided Basic Life and AD&D Insurance.
Company-provided Short-Term Disability Insurance.
Additional term life insurance amounts are available for employees and family members.
Education Incentives, including tuition discounts with several local Universities.
Tuition Assistance & Tuition Scholarships.
Support the Federal Student Loan Forgiveness Program as a not-for-profit organization.
A Robust Employee Assistance Program (EAP) for Employees and Families.
Free access to the services and programs at the Peggy F. Murphy Community Grief Center.
A newly remodeled, modern Inpatient Unit.
Newly built Staff Respite Room in the Hospice Home.
Multiple employee engagement events per year: Wellness events, Employee benefit fairs, Organization picnics, and Organization holiday events.
A strong commitment to promoting and advancing employees from within the organization.
The campus is connected to the Fort Wayne Trails system.
Discounts are available at the YMCA, and local bank incentives are also available.