Administrative Assistant, Supported Employment

The Centers•Cleveland, OH

1d•Hybrid

About The Position

The Administrative Assistant of the Supported Employment and Education program plays a key role in providing administrative support to ensure the smooth operation of programs designed to assist individuals with disabilities or other barriers to employment. This position involves a variety of clerical, office management, and communication tasks to assist the program manager and team members in delivering effective services to clients.

Requirements

Effective oral and written communication skills.
Strong organizational and multitasking skills.
Strong attention to detail and accuracy.
Ability to manage time effectively and prioritize tasks.
Demonstrated problem-solving skills and initiative.
Ability to work both independently and as part of a team.
Professional and courteous demeanor in all interactions.
High School Diploma
Advanced knowledge of Microsoft Office with special emphasis on ability to use Microsoft Excel and Access to create and relate databases for reporting and analysis.
Demonstrated sensitivity and responsiveness to employee and client ethnic, cultural, and developmental backgrounds.
Demonstrated ability to carry out complex oral or written instructions.
Prior experience successfully supporting a unit or senior level manager.

Nice To Haves

Preferred degree in business administration or a related field.
Preferred experience in a non-profit, health-related organization

Responsibilities

Ensure the accurate preparation, verification, and timely submission of Opportunities for Ohioans with Disabilities (OOD) billing documents and confirm that all required supporting documentation is included with billing submissions.
Monitor and follow up on unpaid or outstanding OOD claims, resolving any discrepancies as necessary.
Ensure billing records are accurate and consistently updated for audit compliance.
On a daily basis, monitor the Supported Employment Team email in-box, prioritizing incoming messages based upon urgency and relevance.
Assign emails to the relevant team member or department for prompt response and action.
Timely acknowledgement and resolution of all emails.
Assist with the preparation and organization of client files, reports, and documentation.
Perform general office duties such as setting up transportation, responding to inquiries, and maintaining office supplies.
Collaborate effectively with other departments to ensure proper documentation and data management.
Foster clear communication with the team to ensure that all tasks are prioritized and completed efficiently.
Input data into the appropriate systems and ensuring accurate and organized record-keeping.
Ensure the organization and upkeep of electronic filing systems.
Support special projects as delegated by Assist with special projects as assigned by management.
Adhere to the ethical, confidentiality, and professional standards and requirements of federal and state laws, the policies of the agency.
Maintain current awareness of new developments in the field by establishing personal networks.
Other related duties as assigned