Administrative Assistant - Student Affairs

St Ambrose University • Davenport, IA

81d

About The Position

St. Ambrose University is seeking a highly organized and motivated Administrative Assistant to support the offices of the Dean of Students and Student Engagement and Residence Life. This full-time, 12-month position plays a key role in the daily operations of these departments and provides critical support to students, faculty, and staff.

Requirements

• Proven experience in administrative support roles, preferably in a higher education or student affairs setting.
• Strong proficiency in Microsoft Office (Word, Excel, Outlook, etc.) with the ability to create and manage reports and data-driven documents.
• Excellent communication and interpersonal skills.
• Ability to work independently, manage multiple priorities, and maintain confidentiality.
• Experience working with student information systems and vendor-supported platforms is preferred.

Responsibilities

• Provide administrative and clerical support: scheduling appointments, managing phones, taking minutes, ordering supplies, and supporting departmental processes.
• Maintain essential student-related processes, such as housing contract updates and ESA (Emotional Support Animal) documentation.
• Serve as the first point of contact for student inquiries, providing accurate information and referrals.
• Manage and maintain records for residence hall operations including billing, assignments, floor charts, meal plans, and reporting.
• Utilize intermediate to advanced Microsoft Office skills, including creating formulas for data accuracy and tracking.
• Select, train, supervise, and evaluate work-study students in support roles.
• Coordinate form creation, mailings, executive travel logistics, website and portal updates, and report generation.
• Serve as a liaison with vendors, IT support, and families regarding student services and software platforms.
• Manage and maintain confidential student information with discretion.
• Act as departmental Lead User for systems such as Colleague and The Housing Director (THD) including training, documentation, data integrity, and reporting.
• Oversee the Waggle campus digest: edit submissions and coordinate timely distribution.
• Support software systems such as TouchNet by creating shopping carts, gathering and reporting data, and coordinating vendor training.
• Organize and oversee care package programs for students, including design, assembly, and delivery with student staff.
• Provide support for additional processes including meeting minutes, TouchNet transactions, background checks and disciplinary history requests, summer billing and rebates, meal plan adjustments, early arrival/late stay management, and purchase card reconciliation for department leaders.

Benefits

• Competitive salary and comprehensive benefits package including health, dental, and vision insurance.
• Retirement savings plan with employer match.
• Tuition Remission.
• Paid time off and holidays.
• Opportunities for professional development and training.
• A supportive and collaborative work environment.
• Access to campus amenities, cultural events, and recreational facilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Educational Services
• Education Level: No Education Listed