Administrative Assistant-Scheduler (63963)

Volunteers of America Chesapeake and Carolinas•Greenbelt, MD

2d•$23 - $23•Onsite

About The Position

This position will report to the Intake Coordinator Supervisor and is responsible for coordinating the daily clinical schedules for Hope Center services. The primary duties center around managing the flow of patients.

Requirements

High school diploma or equivalency certificate required.
Previous medical scheduling experience in a medical office or related health care facility.
Previous experience with answering phones, greeting clients and customers
Ability to think independently and demonstrate good problem-solving skills
Excellent team-centered approach with strong interpersonal and communication skills are a must due to the extensive collaboration and networking that is required in the field.
Ability to multitasks and handle a non-traditional work environment.
Ability to be a self-started and work independently with limited supervision at times.
High level of compassion and respect for persons with special needs
Strong problem solving and execution skills.
Experience with Microsoft Word, Excel, Power-point, Outlook Email, and other systems i.e. electronic time punches, electronic medical records etc.
Ability to use independent judgment and address conflict and find resolutions.
Excellent interpersonal, written, and oral communication skills.
Proficient in punctuation, spelling, and arithmetic
Excellent customer service skills

Nice To Haves

Knowledge of Medical Terminology preferred
Bilingual in any language a plus.

Responsibilities

Scheduling patient appointments for the Hope Center Clinical services
Answering phones and greeting patients
Performing reminder calls for upcoming appointments
Filing paperwork as needed, processing 30 days no contact letters, discharging patients from the EHR.
Verifying and documenting insurance information
Performing basic bookkeeping duties
Coordinating daily schedules of medical and behavioral health professionals
Resolving scheduling conflicts and communicating with other health care professionals about changes to the schedule
Entering referrals, consent forms, client information, authorizations and all client-related documentation into the EHR Consumer File Cabinet
Performs other duties as assigned.