Administrative Assistant (Sales)

Aston Carter

1d • $20 - $24 • Onsite

About The Position

As a Sales Administrative Assistant, you will play a crucial role in ensuring seamless order processing and enhancing customer service experiences. Your main tasks will include entering all orders into the system, improving customer service experiences, and creating engaged customers to facilitate organic growth. You will take ownership of customer issues and ensure problems are followed through to resolution.

Requirements

• Proven experience with ERP systems (MACOLA preferred).
• Bilingual fluency in Spanish and English is a plus.
• Strong customer service background.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• High attention to detail for data entry tasks.

Nice To Haves

• Experience in the HVAC industry is a plus.
• Familiarity with order processing and billing workflows.
• Ability to recommend products based on customer needs.
• Sales support experience.
• Strong communication and multitasking skills.
• Detail-oriented with a problem-solving mindset.

Responsibilities

• Enter all orders into the system accurately.
• Improve customer service experience and create engaged customers.
• Take ownership of customer issues and resolve them efficiently.
• Answer high-volume inbound phone calls, handling 60–80 calls per day.
• Assist customers with order status, inventory inquiries, and entering orders.
• Answer questions regarding warranties.
• Enter and manage orders in ERP systems such as MACOLA, Sage, or SAP.
• Follow up with the warehouse and customers to manage freight closures.
• Ensure inventory sufficiency and manage backorders.
• Utilize Freshdesk for ticketing, ensuring every email becomes a ticket.

Benefits

• comprehensive benefits package
• 401(k) with a 5% match
• 90–92% employer-paid medical insurance
• dental and vision insurance
• life insurance
• two weeks of PTO in the first year
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees