Administrative Assistant/Resident Liaison

Beacon Communities • Yonkers, NY

51d • $20 - $25

About The Position

Administrative Assistant/Resident Liaison, Dorado Apartments - Yonkers, NY
General Statement of Duties: Primary responsibility is providing administrative assistance, service and support to the Property Manager and staff. Represents the company professionally to the general public and members of the community.
Supervision Received: Reports to Property Manager.
Supervision Exercised: N/A.
FLSA status: Nonexempt
Essential Functions of the Position: (Any one position may not include all of the duties listed, nor do the listed examples include all that may be found in positions of this class).
Provides office administrative assistance.
Greets and assists applicants, residents and guests.
Prepares and maintains office and rental expense budgets
Prepares, types and files office correspondence including letters, reports, spreadsheets.
Writes service orders and maintains service order log.
Answers telephones in a professional manner; directs calls and records messages.
Orders office supplies and maintains inventory.
Opens and closes office. Secures confidential files and maintains office equipment.
Administers rent collection efforts with Property Manager including cash receipts, 14-day notices, legal correspondence, etc.
Processes monthly Section 8 housing assistance payment billing.
Processes income certifications/recertifications.
Processes and transmits TRACS (Tenant Rental Assistance Certification System).
Completes special projects assigned by manager.
Coordinates turnover schedule with Maintenance Supervisor.
Completes administrative leasing duties: intake and processing of applications, preparing and distributing applicant correspondence, interviewing eligible applicants, preparing lease packages.
Conducts new resident orientation.
Fosters a positive, active and collaborative relationship with residents, communities and associated agencies.
Works patiently, professionally and cooperatively with residents and staff.
Preserves and respects resident and applicant confidentiality.
Follows company policies, rules and regulations.

Requirements

• High school diploma or G.E.D. required.
• Strong computer proficiencies required.
• Intermediate proficiency with Word, Excel, PowerPoint, Outlook.
• Fluent in English.
• Strong oral and written communication skills.
• Highly organized and detail oriented.
• Ability to work in a fast paced environment where priorities change daily.
• Deadline driven.
• Demonstrates strong initiative and high level of professionalism.
• Manual dexterity for competent use of office equipment.
• Ability to climb stairs and walk through the community.
• Teamwork, Integrity/Ethics, Dependability, Customer Focus, Adaptability/Flexibility.
• Job Knowledge, Communication, Computer Skills, Personal Organization Skills, Interpersonal Skills.

Nice To Haves

• Associates degree or equivalent experience (business management, operations, communications, administrative support) preferred.
• Basic proficiency with Yardi desirable.

Responsibilities

• Provides office administrative assistance.
• Greets and assists applicants, residents and guests.
• Prepares and maintains office and rental expense budgets
• Prepares, types and files office correspondence including letters, reports, spreadsheets.
• Writes service orders and maintains service order log.
• Answers telephones in a professional manner; directs calls and records messages.
• Orders office supplies and maintains inventory.
• Opens and closes office. Secures confidential files and maintains office equipment.
• Administers rent collection efforts with Property Manager including cash receipts, 14-day notices, legal correspondence, etc.
• Processes monthly Section 8 housing assistance payment billing.
• Processes income certifications/recertifications.
• Processes and transmits TRACS (Tenant Rental Assistance Certification System).
• Completes special projects assigned by manager.
• Coordinates turnover schedule with Maintenance Supervisor.
• Completes administrative leasing duties: intake and processing of applications, preparing and distributing applicant correspondence, interviewing eligible applicants, preparing lease packages.
• Conducts new resident orientation.
• Fosters a positive, active and collaborative relationship with residents, communities and associated agencies.
• Works patiently, professionally and cooperatively with residents and staff.
• Preserves and respects resident and applicant confidentiality.
• Follows company policies, rules and regulations.

Benefits

• Health & Wellness Benefits. We offer plans for quality medical, dental, and vision coverage to all employees regularly scheduled to work a minimum of 24 hours or more per week. HSA/FSA options are also available.
• Work-Life Balance. On top of offering 13 paid holidays per year, we have an attractive paid time off policy that includes vacation days, personal days, sick time, wellness days, summer flex time, volunteer days and early close Fridays.
• Retirement planning. We offer a 401k program with a company match.
• 100% Company-Paid Life Insurance. With affordable options to elect voluntary life, critical illness, hospital care or accidental injury coverage.
• Access to an Employee Assistance Program (EAP),Childcare & Eldercare Support, Career Development and Advancement Opportunities… and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees