Administrative Assistant, Power Systems

Altorfer CAT•Cedar Rapids, IA

6d•Onsite

About The Position

Provide exceptional service to customers and employees while providing constant support for the Product Support General Manager's direction and leadership.

Requirements

High School Diploma or equivalent required.
Must be able to join and support the existing team while sharing common goals and values.
Must be computer literate and proficient with programs such as Microsoft Word, Excel, Access and Outlook required.
Applicants should be detail oriented and goal driven.
Must be well organized, creative team-player with initiative that responds well to challenges.
Excellent customer service skills required.
Strong communication skills and the ability to work well with others.
Must have a valid driver’s license (Motor Vehicle Report will be performed on final candidate).

Responsibilities

Welcome on-site visitors and take incoming phone calls to determine the nature of business before forwarding the call to appropriate person/division.
Provide backup to Service Clerk for timecard entry and payroll.
Enter technician's expenses on work orders and reconcile credit card statements.
Additional recordkeeping includes managing and maintaining customer CAT ET Subscriptions, order office supplies, creating and reconciling open purchase orders and code invoices, managing primary data entry of Kelmar Safety requirements, filing CAT discount claims, running monthly reports.
Follow up with customers on Customer Service Agreements (CSA)
Maintain and file safety records for the building
PPE Glove testing: ensure gloves have been tested and distributed to employees. Replace as necessary.
Order business cards for company employees
Facilitate travel arrangements and assist with meeting preparation
Other duties as assigned.