Administrative Assistant - Paragon Infusion Centers
About The Position
A proud member of the Elevance Health family of companies, Paragon Healthcare brings over 20 years in providing life-saving and life-giving infusible and injectable drug therapies through our specialty pharmacies, our infusion centers, and the home setting. The Administrative Assistant - Paragon Infusion Centers is responsible for overseeing patient check-in, registration, and checkout. Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. It is a Fortune 25 company with a longstanding history in the healthcare industry, focused on whole health and transforming into a lifetime trusted health partner. With nearly 100,000 associates, Elevance Health serves approximately 100M+ people, addressing a full range of needs with an integrated whole health approach, powered by industry-leading capabilities and a digital platform for health.
Requirements
- Requires a HS diploma or equivalent and a minimum of 1 year of lead/supervisory experience in a health care environment; or any combination of education and experience which would provide an equivalent background.
- For Carelon Health business units, satisfactory completion of a Tuberculosis test is a requirement for this position.
Nice To Haves
- Bi-lingual (English/Spanish) preferred not required.
- 1+ Years of medical front office experience preferred.
- Prior authorization experience preferred.
- Inbound call experience preferred.
- Customer service experience in a medical or professional setting preferred.
Responsibilities
- Oversees staff and processes for check-in, verifying charts are pulled for scheduled appointments, demographics/eligibility is updated, and current forms are being utilized.
- Listens and responds to patient and/or family members concerns.
- Responds to patient questions and complaints, routes issues to appropriate personnel.
- Analyzes daily administrative operations and utilization of resources.
- Assists in Medic user issues.
- Ensures proper cash controls are in place and policy and procedures are followed.
Benefits
- merit increases
- paid holidays
- Paid Time Off
- incentive bonus programs
- medical
- dental
- vision
- short and long term disability benefits
- 401(k) +match
- stock purchase plan
- life insurance
- wellness programs
- financial education resources
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
