Administrative Assistant / Office Assistant

Better Future Solutions • Pensacola, FL

374d • $45,000 - $69,000

About The Position

The Administrative Assistant / Office Assistant role at Better Future Solutions involves providing essential support to the District Ombudsman Manager and managing various administrative tasks. The position focuses on data entry, documentation, and facilitating communication within the office, ensuring efficient operations and compliance with regulations governing Ombudsman investigations.

Requirements

• 1 year of professional office experience
• Strong data entry and typing skills
• Attention to detail
• Knowledge of the rules governing Ombudsman investigations and assessments
• Ability to collect and analyze evidence
• Knowledge of basic investigative techniques, including writing accurate investigative reports
• Good organizational skills

Responsibilities

• Answering phones and maintaining a phone log
• Entering complaint, case, and assessment information in a web-based documentation system
• Tracking incoming reports and information such as Adult Protective Services reports, nursing home discharges, and transfers
• Assisting the District Ombudsman Manager with preparing and arranging monthly ombudsman district council meetings
• Inputting data into the RTC Database
• Working with Microsoft Office Suite (Excel, Word, Outlook, Adobe)
• Investigating and resolving long-term care facility residents' complaints
• Identifying significant individual and systemic problems affecting residents
• Tracking inventory of office items such as forms, brochures, promotional items, office supplies, and electronic equipment
• Conducting facility on-site assessments
• Assisting in preparing, processing, and maintaining volunteer paperwork including applications, travel, activity reports, and continuing education training hours

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed