Administrative Assistant - Nutrition Counseling

Mom's Meals•Ankeny, IA

8d•$17 - $23

About The Position

Provide operational and clerical support to the Nutrition Counseling Program to improve efficiency and allow clinicians to focus on member care. Responsibilities include session preparation, documentation management, CRM/Healthie updates, inbound call handling, and workflow troubleshooting. Ideal candidates are detail-oriented, adaptable, and tech-savvy.

Requirements

High school diploma
2+ years administrative, customer service, or healthcare support experience
Strong organizational skills, attention to detail, and ability to manage multiple priorities
Proficiency with technology platforms (CRM, EMR/EHR, call center software)
Excellent verbal and written communication skills

Nice To Haves

Associate's degree
Experience supporting clinical, nutrition, or wellness teams
Familiarity with nutrition terminology and chronic disease concepts
Experience with Salesforce, Healthie, CareLink, NICE, or similar systems
Telehealth or call center experience; bilingual (Spanish/English)

Responsibilities

Review upcoming sessions in CRM; confirm session type, member eligibility, and documentation completeness
Create/update member profiles in Healthie and link to calendars
Audit data quality and correct errors per naming conventions
Save PDFs and notes using standardized naming conventions.
Schedule follow-ups and ensure next steps are documented.
Upload paperwork into CRM, Healthie, or CareLink; run completion checks
Handle inbound calls from members for assessments or follow-ups
Provide non-clinical program information; route calls to appropriate RD
Reduce call attempts to improve completion rates and satisfaction
Monitor shared inboxes, call queues, and system alerts
Identify and escalate workflow issues or missing data
Assist with pilot testing of new tools and maintain logs/trackers
Support leadership with workflow optimization, documentation clean-up, audits, member mailings, and simple reporting