Administrative Assistant- Nurse Care Coordination

Children's Network of Hillsborough•Egypt Lake-Leto, FL

11d•$19•Onsite

About The Position

The Children’s Network of Hillsborough is committed to working with the community to protect children and preserve families. General Purpose of Job To provide administrative support to the Integrated Health team, with a focus on record requests, Medicaid correspondence, and facilitating care gap closures. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High School Diploma or equivalent (G.E.D.), plus (2) years of administrative or secretarial office experience is required.
Valid driver’s license required, with proof of insurance
Driver’s license check is a requirement
No special certification or registration is required for this position
Criminal background screening (fingerprinting) (Local Law Enforcement and FBI/FDLE)
Drug Screening is a requirement
Should possess strong language skills, including excellent grammar, spelling, and punctuation, to ensure clear and professional communication.
Proficiency in reading, writing, and speaking in English is essential, with additional language skills being highly valued for supporting diverse teams and clients.
The ability to draft, edit, and proofread documents accurately is critical, as is the capability to interpret and relay information effectively across various communication channels.
Strong listening skills are equally important for understanding and addressing the needs of colleagues and stakeholders.
A high level of cultural sensitivity and adaptability in communication further enhances the ability to work in a dynamic, multilingual environment.
Should possess basic mathematical skills, including the ability to add, subtract, multiply, and divide with accuracy.
Proficiency in managing and interpreting data in spreadsheets, such as calculating totals, percentages, and averages, is essential.
Strong organizational skills are required to manage numerical data effectively, and the ability to identify and resolve discrepancies is key.
Must possess strong reasoning and critical thinking abilities to analyze information, identify issues, and develop practical solutions.
This includes the capacity to interpret and apply policies, procedures, and instructions to various situations.
The candidate should demonstrate sound judgment, adaptability, and the ability to prioritize tasks effectively, even under pressure.
Problem-solving skills are essential for addressing unexpected challenges while maintaining a calm and professional demeanor

Nice To Haves

Medical or dental office experience is a plus; and experience working with Medicaid or insurance is preferred.
Exceptional leadership and communication skills, fostering collaboration across all organizational levels.
Possess a strong aptitude for analytical thinking and data-driven decision-making, they excel at solving complex problems and implementing effective solutions.
Proficient in project management, they adeptly handle multifaceted initiatives, ensuring deadlines are met and budgets are maintained.
Highly adaptable to fast-paced and dynamic environments, they prioritize tasks efficiently while leveraging operational software and tools to enhance productivity.
Strategic planning expertise and a commitment to fostering teamwork enable them to drive organizational success.

Responsibilities

Review immunization status as per Florida SHOTS, Well Child Checkup (WCC) and Dental status as per FLMMIS
Assist supervisor and nurses with on-going care coordination
Request medical/dental records for nurses, follow-up on receipt of records, input uncomplicated medical/dental records into data system and inform nurses if follow up is needed.
Upload records into FSFN and send documents to records team for electronic filing
Update (master) care gap log with measurables
Contact physician offices, pharmacies, insurance companies and other medical providers as needed
Schedule appointments as necessary and requested
Make PCP changes as needed and assist with Medicaid related correspondence
Participate in monthly performance meetings and trainings
Assist with new member announcements and explanation of benefits
Answer, screen, and route telephone calls as needed
Develop HEDIS related educational documents for internal and external stakeholders
Prepare routine correspondence as needed
Other duties may be assigned as special projects may be requested