Administrative Assistant - Mental Healthcare

New U Therapy Center & Family Services, Inc. • Westlake Village, CA

78d • $22 - $24

About The Position

New U Therapy Center & Family Services is a well-established multidisciplinary mental health practice located in Southern California. We are passionate about providing high-quality care to our local community and are seeking dedicated and motivated Administrative Assistant to join our growing team! We are looking for more talented Administrative Assistant to join us as we expand our services and continue to serve our community effectively. This is an excellent opportunity to gain diverse clinical experience in a supportive group private practice setting with the potential for growth and long-term career development.

Requirements

• Education: BA/BS in Social Work, or a related field
• Experience: 6 months of related experience in the medical setting is preferred
• Psychiatric/Mental Health experience is a plus
• Spanish speaking preferred
• Sales experience is required
• Service orientation – pleasant, congenial, well-mannered, professional
• Excellent written and verbal communication
• Computer skills and proficiency in MS Office Word and Excel, Google Docs, and Gmail
• Good verbal and written communication skills
• Strong analytical thinking and the ability to handle multiple tasks concurrently
• Ability to make routine decisions and determine proper action based on experience within the limits of policy and procedures
• Knowledgeable about health care practices, and provide exceptional customer service
• Ability to work effectively with people of diverse cultures, ages, and economic backgrounds
• Excellent customer service
• Compassion and empathy

Responsibilities

• Verifies patient insurance eligibility and benefit coverage
• Review scheduled Intakes and Follow-Up appointments on Clinicians’ calendars, smart scheduling
• Review completed packets for compliance for scheduled patients for completed documentation and consent prior to scheduled visits
• Answers all inquiries and explains all the services offered
• Log inquiries on Referral Tracker, including contact and insurance information
• Contact patient or guarantor and advise of financial responsibilities including out-of-network insurance options
• Manage and update patient general information and medical insurance changes in the patient platform
• Coordinate and enter information for requests for patient records and other document requests
• Manage pharmacy and insurance medication prior authorization and refills
• Manage email and mail traffic, and distributes accordingly
• Upload various documents
• Manage multi-line phone system
• Perform varied administrative and front desk duties for a medical office
• Explain and promote our different mental health services and produce high-conversion
• Do customer service and sales
• Other related work

Benefits

• Supplemental AFLAC insurance
• 401K with up to 3% matching to help secure your financial future
• 40 hours of paid sick time
• A collaborative, team-oriented work culture that fosters professional growth
• Fully equipped, comfortable office space in Westlake Village
• Access to an electronic health record platform for seamless documentation
• Annual team-building and corporate in-person events
• Monthly culture-building activities such as company lunches
• Competitive Compensation

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 11-50 employees