About The Position

Performs highly complex administrative support work. Work involves providing and coordinating administrative support including disseminating information; developing filing systems; and preparing and editing reports and documents. Works under limited supervision with moderate latitude for the use of initiative and independent judgment.

Requirements

  • Graduation from an accredited senior high school or equivalent or GED.
  • Three years full-time, wage-earning customer service, clerical, secretarial, administrative support, or technical program support experience. Fifteen semester hours from a college or university accredited by an organization recognized by the Council for Higher Education Accreditation (CHEA) or by the United States Department of Education (USDE) may be substituted for each six months of experience.
  • Knowledge of office practices and administrative procedures.
  • Knowledge of business terminology, spelling, punctuation, and grammar.
  • Skill to communicate ideas and instructions clearly and concisely.
  • Skill to coordinate with other staff, departments, officials, agencies, organizations, and the public.
  • Skill to interpret and apply rules, regulations, policies, and procedures.
  • Skill in problem-solving techniques.
  • Skill to prepare and maintain complex records and files in an automated system.
  • Skill in the use of computers and related equipment in a stand-alone or local area network environment.
  • Skill to review technical data and prepare technical reports.
  • Skill in the use of Microsoft Office Suite or equivalent to include word processing, spreadsheet, database, or presentation software programs.
  • Skill in the electronic transmission of communications.
  • Skill to operate a 10-key calculator by touch.

Nice To Haves

  • Computer operations experience preferred.
  • Experience in the use of Microsoft Office Suite or equivalent to include word processing, spreadsheet, database, or presentation software programs preferred.
  • Knowledge of agency and departmental organizational structure, policies, procedures, rules, and regulations preferred.
  • Skill to type 45 words per minute (with no more than 10 errors) preferred.

Responsibilities

  • Participates in the planning and execution of an agency program; assists in the development of administrative and technical assistance policies and procedures; and assists in reviewing and seeking solutions to problems.
  • Prepares and disseminates information concerning agency programs and procedures; prepares, edits, and distributes correspondence, reports, studies, forms, and other documents; compiles and enters data for charts, graphs and databases, makes calculations, and prepares administrative and statistical reports; and performs word processing.
  • Maintains filing, record keeping, and records management systems to include automated information systems; and assists in the preparation of presentations for administrative and executive meetings.
  • Provides liaison with agency staff, other agencies, and private organizations; coordinates work with organizational units of the agency; processes incoming and outgoing telephone calls; and responds to inquiries regarding rules, regulations, policies, and procedures.
  • Attends meetings, takes notes, prepares minutes for supervisor’s review, and distributes related information; schedules and coordinates appointments, interviews, and conferences; and makes travel arrangements and prepares related documents.
  • Performs a variety of marginal duties not listed, to be determined and assigned as needed
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