Administrative Assistant, Intermediate (Oncology Scheduling)

UPMC•Pittsburgh, PA

4d•Onsite

About The Position

Join the UPMC Hillman Cancer Center team in Shadyside! We’re seeking an Administrative Assistant, Intermediate who thrives in a dynamic environment and is passionate about providing exceptional care. As part of our team, you’ll play a crucial role in ensuring the smooth operation of our office, supporting our dedicated clinical staff, and making a positive impact on patient experiences. This role supports the scheduling of our 2nd-floor medical oncology unit at the Hillman Cancer Center in Shadyside. This position works Monday through Friday, daylight hours. No evenings, weekends, or holidays are required! Why Choose Us? Meaningful Work: Every task you perform contributes directly to patient care. Collaborative Environment: Work alongside compassionate professionals who share your commitment. Growth Opportunities: Expand your skills and advance your career in the field of oncology. Patient-Centered Approach: Be part of a team that prioritizes patient well-being above all else. We’re looking for an experienced, detail‑oriented, highly organized professional who excels in providing exceptional administrative support. The ideal candidate is efficient, comfortable managing a high volume of scheduling tasks, and committed to maintaining a patient‑centered focus in every interaction. A positive attitude, strong service mindset, and dedication to supporting patients and their families are essential. Join our team and play a key role in delivering compassionate, top‑tier care within the field of oncology!

Requirements

High school diploma or equivalent
Three years experience in an administrative support role
Ability to perform advanced functions in word processing, electronic mail/calendar, spreadsheet, presentation and database software
Ability to use applicable MS Suite products
Working knowledge of business processes and procedures
Knowledge of basic accounting and financial principles and functions
Ability to analyze data and use basic reasoning skills
Act 34

Nice To Haves

Oncology experience preferred.

Responsibilities

Under general direction, provides varied administrative support to a department or group of professionals.
May also perform all responsibilities of an Administrative Assistant - Associate: Performs routine clerical functions, such as copying, sorting, filing, and typing. Sets up and maintains varied office files, logs, and records office activities. Orders office supplies and maintains office equipment. Answers, screens, and routes incoming calls and messages. Responds to routine questions Greets, screens, and directs visitors to appropriate staff member.
Reviews administrative procedures and interprets them for employees.
Composes routine, general, and unique/independent correspondence (i.e., sends more than standard emails, begins to modify content of email on behalf of department head, reads and answers correspondence).
Provide support to the front office w/answering phones, chart prep, scheduling, etc
Act as liaison between clinical staff & FC for all treatment/injection changes w/treatment (on DOS).
Scheduling/Coordinates: All chemotherapy, injection, lab (assoc with treatment), port flush, etc. appointments. Schedule/secure all MD orders currently processed at discharge for patients scheduled for MD visits on the days of treatment/injections. Scans, coordinated care appointments/referrals, secure testing authorizations, etc
Contact all patients regarding missed appointments (for treatment/injections/lab): Contact all patients that were `No Shows’ (follow complete process).
Receive all patient phone calls regarding appointments (for treatment/injections/lab): Schedule, reschedule, etc.

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