Administrative Assistant, Integrated Behavioral Health- Part Time

The Centers•Cleveland, OH

1d•Onsite

About The Position

Reporting to the clinical director of West Health and Wellness site, the administrative coordinator is responsible for organizing, coordinating, and monitoring all non-clinical operations of assigned site and providing support activities including coordinating communication between the team, providers, and clients. This position plays an important role in advancing our mission and supporting the communities we serve at The Centers, a 2026 USA TODAY Top Workplaces winner.

Requirements

Advanced knowledge of Microsoft Office with special emphasis on ability to use Microsoft Excel and Access to create and relate databases for reporting and analysis.
Demonstrated sensitivity and responsiveness to employee and client ethnic, cultural, and developmental backgrounds.
Demonstrated ability to carry out complex oral or written instructions.
Prior experience successfully supporting a unit or senior level manager.

Nice To Haves

Degree in business administration or a related field
Experience in a non-profit, health related organization

Responsibilities

Work collaboratively with the Clinical Site Director, Counseling Supervisor and Care Management Supervisor to ensure positive client experiences.
Register referrals from community partners and send appropriate referrals to the Care Management Supervisor and Counseling Supervisor to process.
Creates Excel worksheets and maintains/creates Access database and reports.
Maintains positive internal and external public relations by representing the Agency in person, via email, and by telephone in a professional and courteous manner.
Create, edit, and monitor staff schedules to assist with meeting program expectations.
Reschedule clients when a team member calls off.
Manage the MHA schedules and outreach no-shows to reschedule.
Run acuity reports monthly identifying clients needing contact or closure and outreach as needed.
Manage Zoom accounts for the staff and add to appointments.
Provide coverage for administrative assistants at other sites as needed.
Participate in meetings with other areas of the organization to facilitate collaboration.
Support the multidisciplinary team huddles.
Manage department appointment reports for case managers and counselors on site to ensure accurate insurance and demographic information.
Provide general clerical duties, such as faxing, photocopying, and mailing documents, as well as answering, screening, and transferring inbound phone calls.
Work collaboratively with the Data Analyst and the EHR Team to pull information from the electronic health record for reporting and monitoring.
Support procedure and workflow development and assist new and existing staff members locate policy, procedure, and workflows.
Adheres to the ethical, confidentiality, and professional standards and requirements of federal and state laws, the policies of the agency, and the policies of licensing and credentialing boards.
Maintains current awareness of new developments in the field by establishing personal networks.
Assumes additional responsibilities and completes special projects as needed or directed by the Site Director.
This position requires some driving and occasional non-traditional hours as needed.
Other duties as assigned.