About The Position

Performs complex administrative support work. Work involves providing administrative support including disseminating information; assisting with maintaining filing systems; and preparing and editing reports and documents. Works under general supervision with moderate latitude for the use of initiative and independent judgment.

Requirements

  • Graduation from an accredited senior high school or equivalent or GED.
  • Two years full-time, wage-earning customer service, clerical, secretarial, administrative support, or technical program support experience. Fifteen semester hours from a college or university accredited by an organization recognized by the Council for Higher Education Accreditation (CHEA) or by the United States Department of Education (USDE) may be substituted for each six months of experience.
  • Knowledge of office practices and procedures.
  • Skill to communicate ideas and instructions clearly and concisely.
  • Skill to coordinate with other staff, departments, officials, agencies, organizations, and the public.
  • Skill to interpret and apply rules, regulations, policies, and procedures.
  • Skill in the use of computers and related equipment in a stand-alone or local area network environment.
  • Skill to prepare and maintain accurate records, files, and reports.
  • Skill to review technical data and prepare technical reports.
  • Skill in the electronic transmission of communications.
  • Skill in the use of Microsoft Office Suite or equivalent to include word processing, spreadsheet, database, or presentation software programs.

Nice To Haves

  • Computer operations experience preferred.
  • Experience in the use of Microsoft Office Suite or equivalent to include word processing, spreadsheet, database, or presentation software programs preferred.
  • Knowledge of agency and departmental organizational structure, policies, procedures, rules, and regulations preferred.
  • Skill to type 45 words per minute (with no more than 10 errors) preferred.

Responsibilities

  • Participates in the planning and execution of an agency program; coordinates work with agency departments; and assists in the development of administrative and technical assistance policies and procedures.
  • Prepares and disseminates information concerning agency programs and procedures; prepares and distributes correspondence, reports, studies, forms, and other documents; responds to inquiries regarding rules, regulations, policies, and procedures; and performs complex typing and word processing.
  • Maintains filing, automated and manual record keeping, and records management systems; compiles and enters data, makes calculations, and prepares administrative and statistical reports; and assists in the preparation of presentations for administrative and executive meetings.
  • Researches, composes, designs, and edits agency publications to include brochures, forms, manuals, and charts; attends meetings, takes notes, and prepares and distributes minutes and related information; and provides liaison with staff, local, state, and federal agencies, and private organizations.
  • Processes incoming and outgoing telephone calls; schedules and coordinates appointments, interviews, and conferences; and makes travel arrangements and reservations.
  • Performs a variety of marginal duties not listed, to be determined and assigned as needed.
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