Administrative Assistant III - MVIU (Hybrid)

State Of Colorado • Lakewood, CO

398d • $49,848 - $54,840

About The Position

The Administrative Assistant III position within the Motor Vehicles Investigations Unit (MVIU) of the Colorado Department of Revenue is designed to provide essential support to the Investigations and Law Enforcement Communications Center (LECC). This role involves managing case intake, assisting with administrative functions, and serving as a program lead for sensitive investigations. The position requires a proactive approach to ensure efficient operations and effective communication within the unit.

Requirements

• Three years of relevant experience in general clerical work.
• Experience providing exceptional customer service and interfacing with various stakeholders.
• Proficiency in data entry and using office equipment and software, including Microsoft Office and Google Apps.
• Ability to type professional correspondence and reports accurately.
• Experience in reviewing and comparing data for accuracy.

Nice To Haves

• Excellent customer service skills with a focus on de-escalation.
• Experience with DRIVES system.
• Proficiency in Google Suite.
• Strong problem-solving skills in various situations.
• Ability to multi-task effectively with strong time management skills.
• Experience handling confidential information.
• Bilingual experience, preferably in Spanish.

Responsibilities

• Manage case intake by reviewing referrals and determining activation needs.
• Ensure all case information is collected and entered into the DRIVES system, and supporting documents are uploaded.
• Prepare digital case files for all cases.
• Monitor daily requests for investigations and follow up on missing information.
• Provide administrative support, including answering phones and assisting staff when unavailable.
• Facilitate travel arrangements for staff, including itineraries and accommodations.
• Respond to law enforcement inquiries via teletype, telephone, and email.
• Review and update web content for accuracy on departmental platforms.
• Support other investigative and support unit positions as needed, including managing calls and scheduling meetings.

Benefits

• Competitive salary range of $49,848 - $54,840 per year.
• Full-time employment with the State of Colorado.
• Opportunities for professional development and training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: No Education Listed