Administrative Assistant II - East Clinic

Pima County•Tucson, AZ

11d•$17 - $23

About The Position

This position supports department operations by handling public inquiries, routing calls, and streamlining communication and administrative processes. Manages data entry, updates digital records, and maintains organized electronic files for easy access. Handles clerical tasks such as managing mail, coordinating couriers, and operating office equipment like printers and digital communication tools. Oversees specialized tasks like drafting and formatting documents to improve operational efficiency. The Administrative Assistant II position differs from the Administrative Assistant I position due to a higher-level complexity of duties.

Requirements

Two (2) years of experience performing secretarial or administrative tasks providing support to a department, specialized program, or small business. (Relevant experience and/or education from an accredited college or university may be substituted.)
OR: One year with Pima County in an Administrative Assistant I position
Valid driver license is at time of application
Valid AZ driver license is at time of appointment

Nice To Haves

Minimum three (3) years experience providing customer service in person, as well as via email and/or via telephone in a front desk setting.
Minimum three (3) years experience with EHR - Electronic Health Records (Epic, eCW, Oracle Health, and MEDITECH).
Minimum three (3) years experience in cash handling, financial and record-keeping procedures.
Minimum three (3) years experience with Microsoft Office (Word, Excel, Outlook, and PowerPoint).

Responsibilities

Responds to public and staff by providing general information pertaining to departmental or program activities
Answers single- and multi-line telephones, routes calls and relays messages
Resolves routine problems in person, by phone and through correspondence with complainant
Requests specific information by telephone
Checks documents for completeness and accuracy and issues licenses and permits
Types and word processes a variety of documents such as correspondence, reports, forms, contracts, requisitions and claims
Edits documents for grammar, punctuation, spelling and format
Codes, confirms, enters, updates, and retrieves data using automated filing systems
Verifies accuracy of data entered into the system and corrects information by making updates, additions or deletions as required, and prints reports
Establishes and maintains filing systems and retrieves documents from files as required
Researches document files and automated records for specific information
Copies and distributes materials and acts as key operator for copy machine
Reads, screens and directs mail and composes answers to routine correspondence
Calculates fees, records payments and balances routine accounts
Operates various office equipment such as typewriters, computer terminals and personal computers, facsimile machines, photocopiers and calculators
Performing moderately complex word processing activities such as preparation of charts, graphs and tables
Transcribing a variety of correspondence, reports and documents from dictating equipment
Scheduling and arranging meetings, conferences, interviews and other appointments
Training other staff members in office procedures and clerical activities
Assigning and reviewing the work of staff performing typing, filing and other routine clerical activities