Administrative Assistant II - Pediatrics

Cleveland Clinic

4d • Hybrid

About The Position

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Job Details Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. As an Administrative Assistant II, you play a vital role in the seamless operation of Cleveland Clinic. Your work strengthens collaboration across nursing, administrative, and clinical teams, helping ensure caregivers can focus on delivering exceptional, life-changing care. This role calls for a detail-oriented, highly organized professional who thrives in a fast-paced environment. You bring strong communication skills, reliability, and the ability to prioritize and multitask with confidence. You’re open to feedback, adaptable, and committed to continuous improvement. As a valued member of our team, your voice truly matters. We proudly embody Cleveland Clinic’s core values especially Quality & Safety, Empathy, and Teamwork as we support pediatric patients and their families with compassion, excellence, and heart. A caregiver in this position works full – time| 40 hours| days| M-F| 8:00am – 5:00pm (flexible). This position offers a hybrid work model following a comprehensive 90-day onboarding period, with the flexibility to work remotely two days per week and collaborate in-office three days per week, based on training progress and team coverage needs.

Requirements

• High School Diploma or GED
• Three years of office experience
• Experience using Microsoft Office Suite products (Outlook, Word, Excel, and Power Point)

Nice To Haves

• Associate’s Degree
• Typing proficiency of 35 wpm with accuracy
• Fluency in Microsoft Office, with strong proficiency in Word, Excel, and PowerPoint
• Customer Services skills

Responsibilities

• Manage and prioritize multiple assignments simultaneously and effectively.
• Act as a liaison between internal and external customers by greeting customers, answering, and triage phone calls.
• Administer calendar and schedule management.
• Compose and prepare a variety of correspondence (e.g., reports, forms, presentation materials, messages, etc.) as required.
• Provide coverage of other areas such as front end, point of service and registration.
• Coordinate management functions and assist in special projects.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees