Administrative Assistant I (Swing Shift)

Pioneer Human Services•Spokane, WA

1d•$17 - $21

About The Position

If you are looking for employment with a purpose where you can help improve the daily lives of the members of your community, then consider a career with Pioneer Human Services! We are currently looking for an Administrative Assistant I with a passion for human services. This is an exciting opportunity to be involved with an organization focused on a transformative path towards social change, creating pathways for rehabilitation, reintegration, and redemption. Who we are – Our Mission We empower justice-involved individuals to overcome adversity and reach their full potential. For over 60 years, we have proudly serviced our clients with professionalism and empathy. We are a nationally recognized non-profit with 35+ locations across Washington state that provided a chance for change to over 9,500 individuals in 2024. What We Offer At Pioneer, our employees are our most valuable asset. That’s why we’re proud to offer a comprehensive Total Rewards package designed to support your health, security, and work-life balance. Compensation: New hires for this position typically start between $17.00 and $20.78 hourly, depending on factors such as work location, experience, qualifications, skills, competencies, internal equity, and market conditions. While the full pay range is provided to support pay transparency, individual compensation will vary within the range based on these factors. Benefits: Eligible after 30 days of full-time employment (minimum of 30 hours/week): Medical Flexible spending Dental Vision Additional coverage after 60 days: Life AD&D Disability Other benefits: Dependent Daycare Flexible Spending Tuition assistance (100% for bachelor's, 50% for graduate programs) Retirement plan (3.5% annual compensation contribution, plus 3.5% match for 6% individual contribution) Employee recognition programs Public transportation discount Employee assistance program (EAP) Join Pioneer and be part of a team that values and invests in you. What you'll do The Administrative Assistant supports the assigned group with administration duties, they will assist with contract and insurance billing, fee collections, client scheduling and database management. As the Administrative you will ensure provision of quality and cost effective services.

Requirements

High School Diploma or GED
At least one year of clerical/office experience
Proficient with Microsoft Excel in addition to other Microsoft Office Suite applications
Excellent oral and written communication skills
Employees who operate their own or PHS vehicles on PHS business, must have a safe driving record as defined by PHS
Employees who operate their own vehicle(s) on PHS business must carry auto liability insurance that complies with the requirements of PHS

Nice To Haves

AA degree in office administration, business, or healthcare field
Previous experience dealing with medical claims to insurance carriers
Previous experience working in healthcare office or similar setting preferred

Responsibilities

Preparing monthly invoices and reports as requested for all contract providers
Creating and distributing, prior to designated deadlines, all contractual deliverables
Collecting required data for all quarterly deliverables
Assisting with insurance and private pay billing
Database entry and management including running reports
Developing and maintaining internal tracking systems and reports for QA purposes
Preparing professionally written documentation and correspondence
Copying and maintaining forms/documents/new client files
Filing of agency correspondence and assisting with maintenance of clinical records
Performing general offices tasks including; answering phones, ordering office supplies, distributing mail, light cleaning, and maintaining and operating copier, fax machine, phone/voice mail systems, and document shredder
Assists Director in gathering and analyzing data related to Quality Assurance activities to maintain quality of care consistent with or exceeding Washington State standards
Analyzes data from multiple data sources as directed
Prepares and assists in the preparation of data reporting as directed
Providing excellent customer service to staff, clients and community partners.
Scheduling client appointments
Making appointment reminder calls as needed
Engages in clear, consistent, and professional communication with clients, program staff, service providers and community members
Will perform/observe UA screens periodically

Benefits

Medical
Flexible spending
Dental
Vision
Life
AD&D
Disability
Dependent Daycare Flexible Spending
Tuition assistance (100% for bachelor's, 50% for graduate programs)
Retirement plan (3.5% annual compensation contribution, plus 3.5% match for 6% individual contribution)
Employee recognition programs
Public transportation discount
Employee assistance program (EAP)