Administrative Assistant I (Call Center)

Guilford County, NC•Greensboro, NC

38d•Onsite

About The Position

This is a call center position responsible for answering incoming calls and assisting customers with questions, concerns, and service needs related to the Child Support Department. GENERAL STATEMENT OF DUTIES Under direct supervision and with clearly defined procedures, provides general administrative and clerical support to a department within the organization or the organization as a whole. DISTINGUISHING FEATURES OF THE CLASS An employee in this class may be responsible for typing correspondence and memos; greeting visitors; coordinating schedules and/or making reservations; maintaining calendars; ordering office supplies; and other administrative services as requested. Central to the performance of duties is the operation of a personal computer or other office device for the purpose of preparing a variety of letters, forms, documents or computer database entries. Responds to routine inquiries from colleagues and visitors requiring a basic understanding of company policies and procedures. Representative inquiries may involve providing and/or obtaining information related to record keeping, supplies, schedules or equipment. More complex inquiries are escalated to higher levels within or outside of the department. Maintains records and files related to the operations of the office to which assigned. Work requires a high degree of resourcefulness than an Office Specialist. Guidance is given on matters for which no precedent is available. An understanding of the content and substances of the organization's programs and operation is required.

Requirements

Thorough knowledge of office practices and procedures.
Working knowledge of a variety of software packages.
Basic knowledge of accounting practices and principles.
Ability to key with accuracy at the speed required by the particular position.
Ability to use judgement in organizing and establishing arrangement and format of materials.
Ability to compose and gather a variety of materials independently.
Ability to communicate effectively both orally and in writing.
Ability to plan and organize work independently.
Bachelor's degree from an accredited college or university
Associates degree
High School diploma or GED and one year of office support experience.

Responsibilities

Complex operation of a computer to prepare correspondence, reports, forms etc. into final form.
Performs complex manipulations of the data requiring thorough knowledge of the associated hardware and software utilized.
Prepares narrative, statistical or tabular material.
Prepares, edits or coordinates development of reports or other printed materials.
Assists in the monitoring of the department or area budget.
Provides training and guidance to lower level office support staff.
Interprets policies, procedures and regulations for lower-level staff and members of the public.
Resolves problems and questions by using and interpreting established policies and procedures.
Communicated by phone, letter, memo or computer with other staff, agency clientele or members of the public.

Benefits

We offer Health Insurance (UnitedHealthCare) to all benefitted employees working a minimum of 20 hours per week. The shared cost of the premium is based on scheduled/budgeted hours. If you are a full-time employee working 40 hours a week you can expect to pay less than $35 a month for medical coverage, dental coverage for $4 a month and vision coverage for $5 a month. That's less than $45 a month for medical, dental & vision coverage; that's unheard of.
Telehealth UHC Virtual Visits are available to you with no copay or out of pocket expense.
We are excited to inform you Guilford County has an Employee Wellness Center (24/7 access) with strength training equipment, cardio machines and a group exercise room with virtual or in person coaching from our Wellness Specialist!
Employee Assistance Program, 100% funded by the county. A superb benefit for you and your family absolutely free. Confidential help with personal or work-related issues.
13 paid holidays, 12 sick days, and 12 vacation days a year. That's 37 paid days a year, totaling almost 2 months of paid time off.
Employer contributes 5% into your 401(k) - no match required.
Enrollment in the State Retirement Plan by contributing 6%.
Longevity pay beginning at five years of service.
We provide a $10,000 Life and AD&D benefit to eligible employees.
Flexible spending accounts (FSA) allow you to set aside tax-free dollars for health care and dependent care.
Voluntary Life, AD&D, Short-Term and Long-Term Disability.