Administrative Assistant I, Admissions & Records

Pitt Community College • Greenville, NC

402d • $35,047 - $43,809

About The Position

The Administrative Assistant I for Admissions & Records plays a crucial role in providing administrative support to the Registrar's office. This position involves assisting students, staff, and the general public with inquiries and services related to enrollment and records management. The role emphasizes excellent customer service and efficient clerical tasks to ensure smooth operations within the Enrollment Services department.

Requirements

• Associate's Degree in office technology or related field preferred.
• Experience as a receptionist, switchboard operator, or clerical worker is preferred.
• Strong customer service skills and the ability to multitask are required.
• Ability to operate a variety of automated office machines including computers and copiers.
• Physical ability to lift and carry weights of approximately twenty pounds.

Nice To Haves

• Experience in an academic or educational environment is a plus.
• Familiarity with student information systems or databases.

Responsibilities

• Provide information and assistance to the public, students, and staff over the phone and in person.
• Serve as the receptionist for the Office of the Registrar, ensuring excellent customer service.
• Perform administrative, secretarial, and clerical tasks such as answering calls, typing documents, and filing documentation.
• Assist prospective, current, and former students with registration and information via in-person, email, and telephone.
• Check incoming paperwork from potential students and provide information regarding registration and withdrawal processes.
• Respond to general inquiries from students and parents about policies and procedures within Enrollment Services.
• Organize and maintain paper files for the Registrar's office.
• Process requests for transcripts, enrollment verification, and other academic records.
• Assist the Registrar in supporting department functions and maintaining confidentiality of academic records.
• Operate a computer to enter, retrieve, and verify data accuracy, utilizing various software programs.
• Scan records onto optical disks and manage both computerized and hard-copy filing systems.
• Communicate with various stakeholders to coordinate work activities and resolve issues.
• Provide assistance to other employees or departments as needed.

Benefits

• Health insurance coverage
• Paid holidays
• Professional development opportunities
• Flexible scheduling options

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Educational Services
• Education Level: Associate degree