Administrative Assistant - Hybrid

Isys Solutions • Brea, CA

409d • $41,600 - $43,680 • Remote

About The Position

ISYS Solutions Inc is seeking an Administrative Assistant / Quality Review Specialist for their Brea office. This role offers a potential hybrid work environment and the opportunity for a pay increase after a training period of 3 to 6 months. The position is full-time and non-exempt, with a pay range of $20 to $21 per hour.

Requirements

• Outstanding computer knowledge, skills, and experience.
• Meticulous attention to detail while performing repetitive tasks.
• Strong reading and writing skills with an excellent understanding of the English language, grammar, and punctuation.
• Initiative to ask questions when uncertain or unclear.
• Ability and willingness to maintain professional relationships with customers and colleagues.

Responsibilities

• Timely review and processing of electronic reports/documentation within the 'A' and 'D' queues.
• Attentive electronic review of report submissions in the 'A' queue, including case note entries and narrative fields using the appropriate checklist.
• Carefully collate reports with related invoices, upload invoices, reports, and enclosures into ISYS's database, and send the final product to the customer using the appropriate checklist.
• Correspond courteously with ISYS case managers and supervisors via email and/or telephone to discuss reports and obtain additional information as necessary.
• Proactively monitor the general email account, addressing inquiries or directing them to the appropriate party, ensuring clarity and compliance with customer requirements.
• Complete all functions in a professional manner consistent with ISYS's Brand/Values and standards of quality and protocols.

Benefits

• Tax-deferred retirement program
• Flexible schedule
• Medical, dental, and vision insurance
• Ancillary supplement health plans
• Long-term disability insurance
• Employee assistance program
• Accrued PTO (vacation)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Social Assistance
• Education Level: No Education Listed
• Number of Employees: 101-250 employees