Administrative Assistant - HVAC
About The Position
Lennox National Account Services (NAS), wholly owned by Lennox International, a 120+ year old company and a world leader in the Heating, Ventilation and Air Conditioning (HVAC) industry. NAS is a major, national player in the Commercial Heating Ventilating and Air Conditioning (HVAC) maintenance and service industry. We have 100+ offices throughout the continental United States and are still growing and expanding. In the next 5 years we will double the number of Branch Offices and significantly increase annual revenue. In order to so we need good people like you, who want to grow and learn. We consistently offer the best of both to all our employees. We are an equal opportunity employer (EEOC). What Drives Success Provides general administrative support to the branch manager, exercises judgment in decision making, has knowledge of branch process and procedures and assist in the coordination and activities of employees engaged in maintaining, servicing and installing commercial HVAC equipment Schedules and coordinates service and maintenance calls for multiple service technicians. Dispatches service technicians on a daily schedule Processes and bills completed service invoices Orders parts as necessary and schedules return service calls Quotes the customers on repairs as needed Keeps customers updated on service calls through multiple websites and other tools Provides maximum customer service, accurate communication, and courtesy to all co-workers, management and customers Other duties as assigned
Requirements
- High school diploma or an equivalent combination of education and experience.
- 2+ years experience in an administrative position or dispatch role preferred.
- HVAC industry or Service trade industry preferred
- Proficient in Microsoft Word, Excel and PowerPoint.
- Must be able to prioritize work, work on multiple tasks and maintain organization
- Must be self-directed, excellent customer service skills.
- Keen ability to organize and prioritize duties.
- Strong written and verbal communication skills.
Nice To Haves
- 2+ years experience in an administrative position or dispatch role preferred.
- HVAC industry or Service trade industry preferred
Responsibilities
- Provides general administrative support to the branch manager
- Exercises judgment in decision making
- Has knowledge of branch process and procedures and assist in the coordination and activities of employees engaged in maintaining, servicing and installing commercial HVAC equipment
- Schedules and coordinates service and maintenance calls for multiple service technicians
- Dispatches service technicians on a daily schedule
- Processes and bills completed service invoices
- Orders parts as necessary and schedules return service calls
- Quotes the customers on repairs as needed
- Keeps customers updated on service calls through multiple websites and other tools
- Provides maximum customer service, accurate communication, and courtesy to all co-workers, management and customers
- Other duties as assigned
Benefits
- tuition reimbursement
- medical, dental, and vision insurance
- prescription drug coverage
- 401(k) retirement plan
- short-term disability insurance
- 8 weeks paid birthing leave
- 2 weeks paid bonding leave
- life and long-term disability insurance
- 12 days paid time off
- 2 paid well-being days
- 1 paid volunteer day
- 12 paid holidays
- 3 floating holidays per year
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
