Administrative Assistant - Healthcare

Pinnacle Wound Management-posted 22 days ago
Full-time • Entry Level
Gainesville, GA
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Pinnacle Wound Management is a leading provider of advanced wound care services in post-acute and long-term care settings. We are seeking a reliable and organized Administrative Assistant / Patient Care Coordinator to support our clinical and administrative operations. This position plays a key role in maintaining smooth communication between our patients, providers, and facilities while ensuring accurate documentation and efficient workflow.

  • Answer and route incoming phone calls professionally and promptly.
  • Perform patient registration and update demographic and insurance information.
  • Verify insurance eligibility and coverage for patient services.
  • Process and track medical supply orders as directed by the clinical team.
  • Receive, sort, and distribute incoming mail; prepare and send outbound mail and packages.
  • Manage incoming and outgoing faxes; ensure timely delivery to appropriate staff.
  • Maintain organized electronic filing systems within shared company folders.
  • Assist with document preparation, scanning, and uploading into EMR or shared systems.
  • Provide administrative support to providers, billing, and operations teams as needed.
  • Maintain confidentiality and compliance with HIPAA regulations at all times.
  • Previous experience in a medical office, healthcare administration, or related field preferred.
  • Strong organizational skills with attention to detail and accuracy.
  • Proficient with Microsoft Office and comfortable learning new software systems.
  • Excellent communication and customer service skills.
  • Ability to multitask and manage priorities in a fast-paced environment.
  • Knowledge of insurance verification, patient registration, and medical documentation processes preferred.
  • Previous experience in a medical office, healthcare administration, or related field preferred.
  • Knowledge of insurance verification, patient registration, and medical documentation processes preferred.
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