Administrative Assistant - Floater

Horizon Health Services • Orchard Park, NY

77d • $17 - $19

About The Position

Are you looking to work for an organization where you are able to make a difference? Do you have customer service skills you're ready to put into action? Then you've come to the right place! Apply to be an Administrative Assistant today! At Horizon, you'll enjoy a supportive, team-based work environment. Have a question? There's always someone there to help! We offer a seamless onboarding experience that'll ensure your success in your new role. As an Administrative Assistant at Horizon, you will welcome all visitors of the clinic to create an exceptional patient experience with every interaction. Work in a demanding, fast paced environment that is frequently adapting to industry standards where you will interact with patients seeking mental health and substance use treatment. Patients can include children as young as three, adolescents and adults 18 and older. Work with multiple electronic platforms that include our Electronic Health Record (EHR), various web-based systems, and other technology platforms. Duties include overseeing all scheduled appointments, assisting with medication refill requests from patients and pharmacies, preparing charts and record requests and other duties as needed. Supporting the day to day needs of our clinical and medical staff which includes managing, triaging, and supporting administrative responsibilities, using supplemental technologies to support patient and clinical care. This can include insurance and billing disputes, scheduling appointments, coordinating transportation needs, speaking to referral sources from courts, schools and/or hospitals, and other concerns that may arise. Creative problem solving to support the overall operations of the clinic.

Requirements

• High school diploma.
• 2 years of experience within the customer service or behavioral health field.
• Willingness and ability to travel within Erie County on a regular basis.

Responsibilities

• Welcome all visitors of the clinic to create an exceptional patient experience.
• Interact with patients seeking mental health and substance use treatment.
• Oversee all scheduled appointments.
• Assist with medication refill requests from patients and pharmacies.
• Prepare charts and record requests.
• Support the day to day needs of clinical and medical staff.
• Manage, triage, and support administrative responsibilities.
• Use supplemental technologies to support patient and clinical care.
• Handle insurance and billing disputes.
• Schedule appointments and coordinate transportation needs.
• Speak to referral sources from courts, schools, and hospitals.
• Engage in creative problem solving to support clinic operations.

Benefits

• 401(k) and profit-sharing programs.
• Student loan assistance.
• Paid time off and paid holidays.
• 10% discount on tuition through a partnership with Capella University.
• Personal development and professional growth trainings.
• Team building and community support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED