Administrative Assistant / Director of First Impressions

Team Builder Recruiting•Bethel Township, PA

1d•$18 - $25

About The Position

If you believe great service means treating every customer with genuine care and attention, this role was built for you! Why You'll Love Working with Us: Ownership in your Role: Clear expectations, trust, and the space to work without micromanagement. Meaningful Role: You are the first impression of the company—playing a key role in shaping every customer's experience from the very first interaction. Strong Team Culture: Built on respect and teamwork. Faith-driven Workplace: This is a company that intentionally honors God in how they serve customers, treat employees, and make decisions. About Us Sonlight Services LLC is a local, family-owned septic pumping and repair company serving the community through honest work and faith-based values. Guided by a commitment to excellence, integrity, and compassion, the company delivers reliable service while investing in its employees and caring for the people it serves. What You'll Do as an Administrative Assistant: Answer & return customer calls, serving as the main point of contact and setting clear expectations. Schedule service calls, confirm payment, and build and adjust the daily schedule as needed. Handle schedule changes and emergency calls, keeping everything moving and documented. Present & process service agreements and memberships, answering questions along the way. Follow up on completed jobs, gather feedback, and ask for referrals and reviews. Generate invoices, process payments, and follow up on outstanding balances. Keep clear, accurate notes on all customer interactions, changes, and decisions. Manage emails, routing or escalating when needed, and maintain organized records and documentation. Our Ideal Administrative Assistant: Experienced: 1-2 years in an administrative or customer-facing role; service industry experience is a plus. Customer-First Mindset: Treats every customer interaction with care, respect, and urgency—making each person feel like they are the most important part of the day. Organized: Keeps schedules, notes, and documentation accurate without things slipping through the cracks. Accountable: Follows through, solves problems, and takes ownership of responsibilities. Communicative: Clear, responsive, and professional with customers and the team. Productive: Manages time well, stays on task, and keeps work moving throughout the day. Team-oriented: Works well with others, follows processes, and contributes to a positive, no-drama environment. Computer Skills: Comfortable with Microsoft Office; QuickBooks Online and ServiceTitan experience are a plus. What We Offer Our Administrative Assistant: Full-time, 35-40 hours per week (7:00 AM start time) $18-$25 per hour, depending on experience Christian health plan Paid time off Paid holidays IRA with 3% company match Profit-sharing pool Paid training Uniform package Paid gym membership Monthly team breakfasts and events; annual Christmas party Flexible scheduling when needed An established, faith-based company that invests in its people A team environment that values respect, accountability, and doing the job right To Apply If you have experience in administrative support, customer service, scheduling, or office coordination—and take pride in making every customer feel heard, respected, and well cared for—we'd love to hear from you. By submitting this application, you agree to receive recurring informational text messages (e.g., appointment alerts) that may be automated to the mobile number used at opt-in from Team Builder Recruiting, LLC. Msg frequency may vary. Msg & data rates may apply. Reply HELP for help and STOP to cancel. See Terms and Conditions & Privacy Policy.

Requirements

1-2 years in an administrative or customer-facing role
Customer-First Mindset: Treats every customer interaction with care, respect, and urgency—making each person feel like they are the most important part of the day.
Organized: Keeps schedules, notes, and documentation accurate without things slipping through the cracks.
Accountable: Follows through, solves problems, and takes ownership of responsibilities.
Communicative: Clear, responsive, and professional with customers and the team.
Productive: Manages time well, stays on task, and keeps work moving throughout the day.
Team-oriented: Works well with others, follows processes, and contributes to a positive, no-drama environment.
Computer Skills: Comfortable with Microsoft Office

Nice To Haves

Service industry experience is a plus.
QuickBooks Online and ServiceTitan experience are a plus.

Responsibilities

Answer & return customer calls, serving as the main point of contact and setting clear expectations.
Schedule service calls, confirm payment, and build and adjust the daily schedule as needed.
Handle schedule changes and emergency calls, keeping everything moving and documented.
Present & process service agreements and memberships, answering questions along the way.
Follow up on completed jobs, gather feedback, and ask for referrals and reviews.
Generate invoices, process payments, and follow up on outstanding balances.
Keep clear, accurate notes on all customer interactions, changes, and decisions.
Manage emails, routing or escalating when needed, and maintain organized records and documentation.