Administrative Assistant - Customer Support

Kitchen Tune-Up Grand Rapids Forest Hills•Grand Rapids Charter Township, MI

6d•Onsite

About The Position

Kitchen Tune-Up is seeking an Administrative Assistant to provide customer support and administrative help for our busy team of kitchen remodelers. This role focuses on customer communication, scheduling, and organizational tasks to ensure smooth operations. The ideal candidate has strong customer service skills, can work independently, is highly organized, and follows instructions well. Position will be based in our Grand Rapids design showroom. Design experience is a plus but not required.

Requirements

Personally disciplined, self-motivated, and driven.
Organized in thought and action.
Able to stay focused on a task through completion.
Exhibit a strong work ethic.
Optimistic, enthusiastic, and friendly.
Curious to learn a new industry at a deep level.
Excellent written and verbal communication skills.
Proficient in MS Outlook & Excel.
Must have a valid driver’s license.

Nice To Haves

Design experience is a plus but not required.

Responsibilities

Handles customer communications throughout the kitchen and bath remodeling process, including inquiries, updates, and follow-ups.
Assists customers in the showroom with basic needs and coordinates with the team for design consultations.
Manages incoming leads by organizing and tracking them to support the sales process.
Supports the team with administrative tasks, such as updating customer files, gathering before-and-after photos, and maintaining records.
Performs job invoicing, statement preparation, and mailings using computer systems.
Maintains mailing lists and ensures adequate levels of literature and inventory.
Orders products and samples as needed.
Coordinates production and installation schedules with customers and the team.
Prepares basic reports on sales performance and pipeline status.
Assists with event preparation, such as seminars or showroom activities, on an as-needed basis.
Works collaboratively with marketing, sales, and operations teams.
Performs any other administrative duties as required to support daily operations.