Administrative Assistant, Customer Experience

Yaamava' Resort & Casino At San Manuel • Highland, CA

199d

About The Position

Under the direction of the Director, Customer Experience, the Administrative Assistant - Customer Experience (CX), should be self-motivated, results-oriented, and highly organized individual who is highly knowledgeable and supportive of the enterprise on administrative platforms and procedures. Projecting a professional image through in-person and phone interactions, this position will exhibit our service standards, maintain confidentiality of information and intellectual property, and establish cross-functional working relationships with team members and leadership.

Requirements

• High School Diploma or GED required.
• Minimum two (2) years of related experience required.
• Intermediate level proficiency of Microsoft Office software (Outlook, Excel, Word, PowerPoint).
• Polished and professional demeanor in person, online and via phone with exceptional verbal and written communication skills, including strong spelling and grammatical skills.
• Above average clerical, typing and organizational skills is required.
• Detail oriented and able to work independently.
• Must maintain a professional appearance.
• Ability to prioritize and manage multiple tasks with deadlines.
• Comfortable with change and ability to adapt quickly.

Responsibilities

• Organizes and maintains files and other confidential records and databases through document retention systems, preparing the department for internal and external audits.
• Processes department payroll and supports department scheduling.
• Arranges and assists in planned meetings; prepares summaries of meetings and conferences as needed or directed.
• Assists management staff and team with general administrative tasks such as record keeping, copying, filing, organizing, scheduling, mailing, document development, and catering requests.
• Maintains the front office and acts as a liaison for any visitors, contacts the party they need and escorts them to their location.
• Screens incoming calls and correspondence for the department's offices; takes messages, redirects calls or provides information as appropriate.
• Prepares and processes business forms and documents such as check requests, memorandums, travel requests, requisitions, contracts, purchase orders, work orders, asset acquisition forms, expense reports, etc.
• Orders and maintains office supplies and/or maintenance requests for the department which may involve collaboration with departments such as Human Resources, Facilities, and/or Information Technology.
• Maintains and safeguards confidential records and information, uses discretion when processing sensitive information, and serves as a liaison with internal and external departments on behalf of the Customer Experience department.
• Performs other duties as assigned to support the efficient operation of the department.

Benefits

• Total Rewards package of monetary, benefits and development rewards.
• Opportunities to learn, grow and contribute to a better future.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED