Administrative Assistant, Community Employment Program - Westminster, MD

Sheppard Pratt

13d

About The Position

This is a program level position requiring general and specific knowledge of
office procedures and related team activity. The job involves an array of
clerical assignments, some highly routine and others requiring problem-solving
ability.

Requirements

• Education: Possession of high school diploma or GED
• Professional Experience: Two years positively referenced work experience
• Computer Skills: Microsoft Office proficient, experience with electronic health record preferred
• Background Check: Satisfactory Criminal Background check
• Availability of work schedule: Primarily M-F, business hours but may require evening or weekend time for specific projects.

Nice To Haves

• experience with electronic health record preferred

Responsibilities

• Provide assistance to the Program Director and CEP staff in assigned area(s).
• Depending on assignment, may require routine visits to various CEP office locations
• Establish and maintain office procedures that support the team in performing all phases of the employment services including intake, engagement, assessment, job placement, job coaching and follow along
• Gather required demographic information, ensure that data required for billing is up to date in electronic health record
• Maintain up to date staff caseload charts to provide accurate tracking of caseload size, authorizations and billable services
• Perform monthly billing activities as required for each payer
• Utilize eligibility verification system (EVS) for all CEP clients on a monthly basis.
• Maintain employment service related tracking systems that support monitoring fidelity i.e. job type chart, referral tracking, employer list
• Perform office tasks, such as answering phones, typing, photocopying, filing, etc.
• Process mail
• Track authorization/purchase orders, quality management activities and required timelines
• Oversee the ordering of supplies and keep inventory of office supplies stocked as needed.
• Observe and report any changes in individuals’ conditions, physical and/or mental health
• Manage difficult or emotional individual situations, respond professionally for requests for assistance and support.
• Plan coverage for absences in conjunction with your supervisor.
• Complete training and documentation as required by regulation and accreditation bodies.
• Attend meetings as assigned.
• Perform other duties as assigned.
• Serve as point of contact for clients, their families/representatives, outside agencies and referrals to respond to inquiries for CEP services as assigned.
• Support employment team in engagement and outreach activities such as friendly reminders or cards.
• Maintain client tracking to facilitate review of client outcomes and support fidelity monitoring i.e. time to first employer contact
• Maintain information to support diverse business outreach i.e. business contacts, Chamber of Commerce directory or other similar activities
• Maintain caseload lists to monitor that Employment Specialists are part of 1-2 treatment teams.
• Maintain caseload lists to reflect DORS Counselor assignments
• Maintain weekly meeting minutes; ensure that treatment team minutes document discussion amongst team members of client employment goals with shared decision making.
• Assist with job fair/event planning and preparation

Benefits

• A commitment to professional development, including a comprehensive tuition reimbursement program to support ongoing education and licensure and/or certification preparation
• Comprehensive medical, dental and vision benefits for benefit eligible positions
• 403b retirement match
• Generous paid-time-off for benefit eligible positions
• Complimentary Employee Assistance Program (EAP)
• Generous mileage reimbursement program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED