Administrative Assistant Clinical Services

The Family Place • Dallas, TX

122d

About The Position

The position is for an administrative support role within Non-Residential Counseling programs located in Dallas, TX. The work hours are Monday to Friday from 9:00 am to 5:00 pm, including a paid 30-minute lunch break. The role involves various administrative tasks to support the counseling programs and ensure smooth operations.

Requirements

• Valid and clear Texas Driver’s License.
• High School diploma.
• At least two years of experience working in an office environment, preferably crisis-related or in domestic violence, but not required.
• Bilingual, English/Spanish required.
• Ability to utilize Microsoft Office Suite.
• Knowledge of standard office practices and procedures.
• Ability to maintain accurate records and confidentiality of client information.
• Ability to maintain and organize projects and independently prioritize assigned tasks.
• Ability to exhibit polite and professional communication in person, via phone, e-mail, and mail.
• Ability to independently resolve routine problems and make decisions.
• Ability to draft, read, and comprehend a variety of correspondence.
• Ability to multitask and remain calm in high-stress environments.
• Skilled in written and oral communication skills.
• Excellent interpersonal skills.

Responsibilities

• Provides administrative support to Non-Residential Counseling programs.
• Greets and directs all visitors, including clients, vendors, and customers, ensuring completion of paperwork, sign-in, and security procedures.
• Inputs client data into the database accurately and by internal deadlines.
• Maintains accurate digital record keeping.
• Answers the telephone and provides correct information to callers regarding services of the program; takes messages and routes to staff.
• Schedules appointments and maintains electronic program appointment schedule.
• Supports non-residential staff in providing reminder phone calls to clients about scheduled intakes.
• Greets clients and provides intake and registration paperwork for new clients as needed.
• Trains and supports administrative assistant volunteers.
• Assists in the development of new forms.
• Organizes and maintains client files and program files.
• Assists Program Director in tracking and compiling program statistics each month.
• Maintains and orders office supplies.
• Maintains meeting room calendar and sets up for meetings as needed.
• Distributes mail and prepares interoffice and community correspondence for mailing.
• Supports staff in copying records when requested by client or attorney in the event of a subpoena.
• Provides daily lunch coverage for Ann Moody Place receptionist for lunch period from 12:00-1:00 pm.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED
• Number of Employees: 101-250 employees