Administrative Assistant - Client Relations

Defense Holdings, Inc.•Des Moines, IA

8d•Hybrid

About The Position

Defense Holdings, Inc. (DHi) is seeking an Administrative Assistant – Client Relations to support the Client Services team with day-to-day administrative tasks and help maintain positive relationships with clients. The ideal candidate will be a proactive and organized individual, responsible for managing client communications, organizing meetings, and ensuring that client needs are met in a timely and professional manner.

Requirements

Associate's degree in Business Administration, Communications, or a related field.
2+ years of experience in administrative support, particularly in client relations or customer service.
Strong organizational, communication, and time management skills.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Client-Focused: Strong customer service orientation with the ability to build and maintain client relationships.
Organizational Skills: Ability to manage multiple tasks and prioritize effectively.
Communication: Strong written and verbal communication skills.

Nice To Haves

Experience in client services or customer-facing roles in a corporate environment.
Familiarity with CRM software.

Responsibilities

Serve as the primary point of contact for clients, responding to inquiries and requests in a professional manner.
Maintain detailed records of client interactions and ensure follow-up on outstanding issues.
Coordinate meetings, calls, and other client-related activities to ensure timely responses.
Provide administrative support to the Client Services team, including scheduling appointments, preparing documents, and maintaining files.
Assist in preparing reports, presentations, and other client-facing materials.
Maintain and update client databases, ensuring accurate and up-to-date information.