Administrative Assistant - Certified Community Behavioral Health Clinic

Thresholds • Kankakee, IL

114d • $40,000 - $50,000

About The Position

The Administrative Assistant provides clerical and/or administrative support to the program. This role reports to the Office Manager. This may include filing, typing, making meeting arrangements, taking minutes, and overseeing client assistance accounts.

Requirements

• High School Diploma or GED required.
• Associates degree preferred.
• 2-4 years of progressive clerical experience preferred.
• Strong computer skills required and must have comprehensive knowledge of Microsoft Office.
• Experience and/or training specific to performing the duties assigned may be substituted for educational requirements at supervisor's discretion.

Nice To Haves

• Tech-savvy, especially with OneDrive and app-driven tools.
• Team-oriented, flexible, and solution-focused.
• Non-gossipy, non-clickish; maintains professionalism.

Responsibilities

• Assists the program with the day-to-day administrative operations, including email and phone communication to leadership and staff.
• Monitors visitor access and maintains security awareness.
• Manages the clinician calendars, answers phones, and greets clients.
• Meets deadlines, stays focused while being detail oriented.
• Independently provides accurate and timely information to supervisors on topics and issues related to the operation of the program.
• Finishes all assigned paperwork completely and on time.
• Creates and maintains documents.
• Collates information through Microsoft Office 365 products, SharePoint, OneDrive, Teams, Outlook, Excel, Word, GPS Exact, TruLink, etc.
• Ensures that all client and program files are up to date and meet agency/best practice requirements.
• Sorts, opens, and distributes mail.
• Receives and processes new client identification and insurance information and collects copays.
• Assists with maintaining confidential files including electronic records according to agency policy.
• Supports six teams with administrative needs including managing doctor day logistics (telehealth coordination, member check-ins, follow-ups), filing, faxing, and chart maintenance.
• Tracks care plan signatures (member/guardian).
• Prepares group materials.
• Handles facility-related issues (e.g., elevator, fire marshal visits).

Benefits

• Competitive pay - Salary Range: $19.23 - $24.00 per hour / $40,000 - $50,000 annually based on education and experience.
• Generous PTO.
• Dental insurance.
• Vision insurance.
• 4 medical insurance plans.
• 403(b) retirement plan with 3% employer match.
• Robust employee assistance program (EAP).
• Mileage reimbursement.
• Public service loan forgiveness.
• Cell phone reimbursement (up to $50/month).

What This Job Offers

• Career Level: Entry Level
• Industry: Social Assistance
• Education Level: High school or GED