About The Position

This position is a temporary assignment at UMass Memorial Health, where everyone is considered a caregiver, regardless of their title or responsibilities. The health system is known for exceptional patient care, academic excellence, and leading-edge research, making it a premier health system in Central Massachusetts. The role involves working in a collaborative environment with over 20,000 employees dedicated to healing patients and the community.

Requirements

  • Equivalent to high school diploma.
  • Ability to handle multiple priorities and effective communication.
  • Must be able to multitask and maintain a calm demeanor.
  • Must possess a sound knowledge of business systems and office procedures.

Nice To Haves

  • One-year advanced education and training in the business/secretarial/medical field or equivalent experience.
  • Bi-lingual in English and Spanish is a plus.
  • At least 2 years of office experience, preferably in a medical office.
  • Typing speed of 40 wpm and experience handling high volume telephones.

Responsibilities

  • Serves as unit receptionist, directing patients, visitors, and others, including heavy telephone intake, patient registration, booking appointments, obtaining client data, typing correspondence, managing phone & foot traffic, and scanning documents into EHR.
  • Participates fully in shared office tasks, including receiving visitors, scheduling appointments, reception duties, and filing.
  • Provides back-up coverage for other support staff and assists with coverage for other sites as needed.
  • Communicates clinic processes, expectations, and responsibilities to all new clients.
  • Provides estimates for services when appropriate.

Benefits

  • Signing bonus may be available, eligibility confirmed during the interview process.

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What This Job Offers

Job Type

Full-time

Career Level

Entry Level

Education Level

High school or GED

Number of Employees

5,001-10,000 employees

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