Administrative Assistant, Behavioral Health Urgent Care

MONARCH•Raleigh, NC

1d•Onsite

About The Position

At Monarch, the mission is to provide life-changing care in communities across North Carolina and Rhode Island, offering hope, promoting wellness, and empowering individuals and families impacted by mental illness, substance use disorders, intellectual and developmental disabilities, and traumatic brain injury. Monarch fosters a positive and encouraging work environment, supporting team members' growth and professional development through internal promotions. The organization offers a comprehensive, competitive benefits package for both full-time and part-time team members and their families. Since 1958, Monarch has been dedicated to helping others and improving lives, providing services that help people thrive and making a daily impact on individuals achieving their dreams, seeking treatment, or finding support during crises. Monarch is nationally accredited by The Joint Commission, committed to providing the highest quality health care. The primary responsibilities of this Administrative Assistant role are to provide support and assistance to the Behavioral Health Department, performing technical and office tasks for the director and other staff, and interacting with the public to ensure service guidelines are met.

Requirements

High School Diploma

Responsibilities

Maintain and keep orderly and up-to-date files in relation to Behavioral Health Services such as committee minutes, actions, procedures, correspondence, personnel, payroll, program participants, finances, mailing lists, forms, agency directory, etc.
Complete reports, assessments, and paperwork as required or requested.
Ensure all records meet standards, regulations, policies and procedures.
Coordinate preparation, and/or typing, of programmatic material, reports, meeting minutes, staff evaluations, mailings, and correspondence, etc.. as required or requested.
Demonstrate knowledge of statutes, regulations and policies of governing areas in which job responsibilities are performed.
Perform a variety of routine clerical duties including but not limited to filing, copying, faxing, sorting mail and posting, etc.
Assist in front desk/medical records responsibilities: greet visitors, check people in and out for appointments, take payments, schedule appointments, pull charts, perform medical record filing, audit medical records.
Ensure professional and courteous communications via telephone, fax, face-to-face, correspondence and any other method of communication used with all people served and agency stakeholders.
Serve as support and act as informational liaison to employees, related professionals, visitors, and people served reporting the key issues to appropriate management staff.
Create files and labels. File all requested paperwork in appropriate files as assigned.
Maintain trainings as required and requested.
Demonstrate knowledge of emergency procedures and assist in crisis situations.
Demonstrate knowledge of and comply with all agency policies and procedures.
Complete all other relevant responsibilities as assigned by the supervisor.
Driving and travel may be required.