Administrative Assistant - Bascom Palmer Eye Institute- Miami, FL

University of Miami • Miami, FL

103d

About The Position

The University of Miami, Bascom Palmer Eye Institute, has an exciting full time job opportunity for an Administrative Assistant in the Department of Specialty and Physician Support in Miami, Florida. The Administrative Assistant performs a variety of clerical functions and office support activities for the assigned department(s) to facilitate the efficient operations of the office.

Requirements

• High school diploma or equivalent.
• Minimum 1 year of relevant experience.
• General knowledge of office procedures and operations.
• Ability to accurately prepare and maintain records, files, reports and correspondence.
• Ability to communicate effectively in both oral and written form.
• Ability to maintain effective interpersonal relationships.
• Ability to process and handle confidential information with discretion.
• Skill in completing assignments accurately and with attention to detail.
• Proficiency in computer software (i.e. Microsoft Office).

Responsibilities

• Supports department and/or department leadership with daily clerical tasks.
• Prepares basic reports, charts, budgets and other presentation materials.
• Responds to routine inquiries from external or internal sources with standard correspondence or other messaging.
• Plans meetings and takes detailed minutes, as needed.
• Answers phone calls, provides information to callers or connects callers to appropriate staff.
• Schedules appointments and updates calendars.
• Makes travel arrangements and reservations for department leadership and staff, as needed.
• Composes and types correspondence, such as informative materials; creates spreadsheets and presentations.
• Greets and provides general support to visitors.
• Develops and maintains department filing system.
• Adheres to University and unit-level policies and procedures and safeguards University assets.
• Addresses and documents patient inquiries and communications in a timely manner.
• Provides coordination and support to clinical practices, providers, clinical support staff, and patients.
• Proactively assesses patient volumes and clinic flow among assigned specialties.
• Assists physicians with clinical activities to resolve any delays.
• Reviews provider schedules in advance to ensure patients are scheduled appropriately.
• Assists in scheduling patients as needed and follows up with patients who cancel, reschedule, or do not show for their appointments.
• Manages internal/external referrals and arranges appointments with medical specialists.
• Assists clinical research coordinators as needed to facilitate care for study patients.
• Promotes patient utilization and understanding of the EMR patient portal.

Benefits

• Medical
• Dental
• Tuition remission
• Comprehensive benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees