Administrative Support / Assistant to the Community Manager
About The Position
The Administrative Assistant supports the Community Manager in the day-to-day administrative and operational functions of the community. This role is responsible for maintaining organized office operations, providing professional customer service to residents and prospects, managing documentation and system updates, and assisting with leasing and resident communication processes. The Administrative Assistant serves as the primary point of contact in the office, ensuring accurate recordkeeping, timely communication, and consistent execution of community procedures to support overall property performance and resident satisfaction. The Assistant must be comfortable managing the office independently while the Community Manager shows homes and addresses property-related matters. Weekend availability is required.
Requirements
- Prior administrative or office experience
- Ability to work independently and manage office operations alone
- Strong communication and customer service skills
- Basic computer proficiency and data entry accuracy
- Professional phone etiquette
- Availability to work Wednesday–Sunday, including Saturdays independently
Nice To Haves
- Experience with property management
- Familiarity with Rent Manager software
- Sales or leasing exposure
Responsibilities
- Maintain consistent office hours and professional office operations
- Independently manage the office when the Community Manager is showing homes
- Answer phones and greet residents and prospects
- Maintain organized resident files and accurate system records
- Process documentation and update property management software
- Prepare and distribute resident notices
- Serve as the first point of contact for residents and prospects
- Receive and document resident complaints or concerns
- Communicate issues to the Community Manager as needed
- Maintain detailed communication logs
- Support move-in and move-out procedures
- Assist with appointment scheduling
- Ensure documentation accuracy and compliance with company procedures
- Assist with home showings as directed
- Capture and document prospect information
- Support follow-up communications as assigned
Benefits
- $17 per hour
- Incentive compensation eligible based on overall community performance and individual contribution.
- Two weeks of Paid Time Off accrued in your first year of employment
- Company paid holidays
- Group medical, dental, and vision, and company-paid life insurance
- Mobile device reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
